Our Executive Leadership Team

The Executive Leadership Team (ELT), led by our Chief Executive Officer Heidi Travis, are responsible for the day-to-day running of Sue Ryder.

The role of the ELT is to lead the organisation; develop our yearly strategic goals and objectives; ensure that Sue Ryder runs efficiently and effectively on a day-to-day basis; and ensure we are compliant with all regulatory bodies.

The team reports regularly on the organisation’s progress to the Trustee Council.

Helen Organ – Company Secretary and General Counsel

Helen joined Sue Ryder in October 2006, initially to head up the Legal Department.

In 2007 she became a member of the executive team, taking on the role of Legal Counsel and Company Secretary. Helen believes that the role of the legal department is to find a way to make things happen, rather than find obstacles, and under her leadership this is what the legal department does. Since 2017, she has overseen the charity's compliance with data protection legislation as General Counsel.

Prior to working at Sue Ryder, Helen worked as a solicitor/company secretary in various commercial sectors and had also worked in private practice in New Zealand. She has a BA (Hons) in Philosophy and was admitted as a solicitor in January 1990.

Helen was a trustee of Firstsite, an art gallery in Colchester, up until March 2018. She is currently a trustee of Ipswich Housing Action Group (IHAG), which is a charity for single homeless people.

Helen’s key ambition for Sue Ryder is that it should become a household name, which should then enable it to provide more services to more people.

Helen Organ

Sarah Gigg – Director of Nursing

Sarah Gigg joined Sue Ryder as Director of Nursing in June 2018.

Previously, Sarah qualified as a general nurse in 1990 and went on to gain a BSc in Health Studies and a MA in Leadership in Health and Social Care. During 25 years specialising in cancer care, Sarah worked in clinical and operational roles across London within the acute, private and the voluntary sectors, including as a Clinical Nurse Specialist, Cancer Manager and Trust Lead Cancer Nurse.

Recently Sarah worked for Macmillan Cancer Care leading a range of programmes in partnership with health care providers, commissioners and voluntary organisations including hospices to redesign and improve cancer and end of life services. Before joining Sue Ryder Sarah worked at Kingston Hospital NHS Foundation Trust as Deputy Director of Nursing, holding strategic responsibility for a varied profile to improve the quality and experience of patient care.

Sarah’s keen interest in health care leadership now sees her studying for the Nye Bevan award. With a passion for equality and equity in health care, Sarah is committed to enabling the most effective care culture to consistently deliver compassionate, high-quality patient-centred care.

Director of Nursing Sarah Gigg

David Borrett – Director of Retail, Marketing and Communications

David joined Sue Ryder in April 2014. He previously ran a learning and development business specialising in the design and delivery of Leadership and Personal Development programmes.

Prior to this he held a number of leadership positions across a range of large corporate and smaller entrepreneurial organisations within the Retail, Hospitality and Leisure sectors including 17 years at Marks and Spencer.

His main aim for Sue Ryder is to continue to grow its retail development and its brand awareness in order to allow even more people to experience our care when they need it most.

David Borrett

Holly Spiers – Director of Hospices and Fundraising

Holly became our Director of Hospices and Fundraising in June 2016, having formally held the role of Director of Fundraising since October 2014 and Head of Appeals and High Value Fundraising since March 2012. 

Holly has 17 years of senior management experience, both in healthcare and the arts and heritage sectors - such as heading national campaigns for the Natural History Museum and St Paul’s Cathedral.

Responsible for the strategic leadership of our palliative care services both in the community and at our seven hospices and our national fundraising team. Holly's ambition is to further expand our care into the community, continually developing our services to meet the needs of the people that need us and giving them choice over where they are cared for.

Holly Spiers

Alan Bowers – Director of Finance

Alan joined as Director of Finance in April 2016.

He is a Chartered Accountant with a background in commercial and strategic finance. He has spent the last 10 years working in senior finance leadership roles in the Healthcare sector, most recently leading a transformation programme for a national health and social care provider. 

With responsibility for both finance and IT, Alan will be working on providing a stable platform from which Sue Ryder can grow its income in order to extend the scope and reach of the excellent care it provides.

Alan Bowers

Tracey Taylor-Huckfield – Director of People

Tracey joined Sue Ryder as Director of People at the end of November 2016.

Tracey has 20 years of human resource management and organisational development experience, gained across NHS organisations and other major UK charities. Tracey has direct experience of working with charity shop staff and volunteers, healthcare professionals, fundraisers and corporate teams.

Tracey's ambition for Sue Ryder is to ensure it is a great place to work, where staff and volunteers can develop, feel fulfilled and therefore strive to be the best they can be; bringing in funds and delivering care to those who need us.

Tracey Taylor-Huckfield

Pamela Mackenzie – Director of Neurological Services and Scotland

Pamela took on the role of Director of Neurological Services in December 2016.

She has worked at Sue Ryder for 12 years, is a nurse of 28 years and comes with a wealth of leadership experience, having held senior management positions in both health and social care settings.

Pamela is passionate about putting the people we support at the heart of everything we do and is a strong advocate of supporting people with neurological conditions to be heard, most recently heading up a campaign in Scotland calling for government to improve care and support for people with neurological conditions.

Pamela Mackenzie