Our approach to quality
We are committed to delivering exceptional care for patients and their families.
Our approach to care is based on seven key principles: Expert, Aspiring, Inclusive, Responsive, Enduring, Empowering and Holistic.
In line with national health and social care priorities, we want to deliver the highest quality of patient safety and clinical effectiveness, and ensure the highest level of compassionate care.
At Sue Ryder, we put our patients and service users at the heart of everything we do. We tailor our care to suit the individual needs of each person we care for and their families. We go the extra mile to find out what’s important to each person and support them to make their own choices.
At Sue Ryder, we put our patients and service users at the heart of everything we do.
Our Quality and Governance Team, made up of experts in clinical governance, quality improvement, research and education, leads our ongoing quality improvement initiatives. This is supported and delivered by local quality improvement groups at each of our care delivery sites.
We strive to ensure that staff deliver the best quality care and support for our patients and service users and their families. We are committed to our clinical staff continually developing through training that puts quality improvement processes at the heart of their approach to all care.
Each year we publish a Quality Account, which reviews our performance against selected quality measures, and sets out our initiatives and priorities for the coming year. Our Quality Account is uploaded to the NHS Choices website annually.
Read our Quality Account report 2022-23
This report reviews our performance against selected quality measures, and sets out our initiatives and priorities for the year.
How to raise a concern or make a complaint
Questions or concerns about your care? Please speak to a doctor or nurse who is caring for you, or refer to our leaflet about raising a concern or making a complaint.
Please be aware there is a different process for our hospices and our neurological service at Dee View Court.