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Our approach to quality

We are committed to delivering exceptional care for patients and their families.

Our approach to care is based on seven key principles: Expert, Aspiring, Inclusive, Responsive, Enduring, Empowering and Holistic.

In line with national health and social care priorities, we want to deliver the highest quality of patient safety and clinical effectiveness, and ensure the highest level of compassionate care.

At Sue Ryder, we put our patients and service users at the heart of everything we do. We tailor our care to suit the individual needs of each person we care for and their families. We go the extra mile to find out what’s important to each person and support them to make their own choices.

At Sue Ryder, we put our patients and service users at the heart of everything we do.

Our Quality and Governance Team, made up of experts in clinical governance, quality improvement, research and education, leads our ongoing quality improvement initiatives. This is supported and delivered by local quality improvement groups at each of our care delivery sites.

We strive to ensure that staff deliver the best quality care and support for our patients and service users and their families. We are committed to our clinical staff continually developing through training that puts quality improvement processes at the heart of their approach to all care.

Each year we publish a Quality Account, which reviews our performance against selected quality measures, and sets out our initiatives and priorities for the coming year. Our Quality Account is uploaded to the NHS Choices website annually.

Read our Quality Account report 2022-23

This report reviews our performance against selected quality measures, and sets out our initiatives and priorities for the year.

How to raise a concern or make a complaint

Questions or concerns about your care? Please speak to a doctor or nurse who is caring for you, or refer to our leaflet about raising a concern or making a complaint.

Please be aware there is a different process for our hospices and our neurological service at Dee View Court.

A Sue Ryder nurse in blue scrubs arrives at a patient's house. In the background is a Sue Ryder branded car and in the foreground is the back of the person opening the front door.
How we work
Read about our vision, strategy and the values that guide everything we do.
A Sue Ryder hospice volunteer serving breakfast to a patient in bed
How we make an impact
How we are making a difference by providing vital care and support to people going through the most difficult times of their lives.
Liz, a Sue Ryder Occupational Therapist, in her white uniform
Annual reports and financial statements
Explore our full Trustees’ Annual Reports and Account statements from 2010 to present.