Is this email from Sue Ryder?

How to tell if an email is from Sue Ryder, spotting a phishing email and ways you can help protect yourself from phishing scams when online.

A woman in a grey jumper is looking at a black phone in her hand.

What is a phishing email?

Email phishing is when a fraudster attempts to trick you into doing things like handing over personal and sensitive data, including passwords or verification codes, directed in an email that may initially seem legitimate.

Always be cautious when you see emails from recipients you don't recognise.

How to check it’s a legitimate Sue Ryder email

Check the sender's email address. We will always email you from either:


You may also receive emails from Sterling Lotteries on Sue Ryder's behalf, who manage the administration of the Sue Ryder Lottery:


We currently have some research being conducted by a third party, who will use the email address below:


How to spot a phishing email

  • The sender calls you something general like ‘customer’ instead of your name or uses your email address after saying ‘Hi’.
  • They ask for personal details, such as usernames, passwords, card and/or bank details.
  • They ask you for a verification code that has been sent to you by text or email.
  • They want you to open an attachment you weren't expecting.
  • The email has been sent from a different address from what it appears or it is a free website address.
  • The email contains spelling or grammatical mistakes.
  • They ask you to click on a website link.
  • If the branding, logos or banners look mismatched, blurry or low quality in the email, check the organisation's website to compare them or check against the last genuine email you received from them.
  • Inconsistent font styles and sizes within the email.
  • Are the copyright dates correct in the email footer? Often these aren't checked by scammers copying email templates, so this can be a sign of a scam.

How to protect yourself from a phishing email

  • Check the email is from a valid Sue Ryder address as listed above.
  • Hover over the sender's email address to check it's the same as it appears within the email copy, if written there.
  • Don't click on any links in the email if you are unsure.
  • Don’t open attachments you aren’t expecting or you are unsure.
  • Check the linked website is real - hover over the text to see the URL given and open a new tab to search for the organisation's actual web address, if it exists.
  • Keep your anti-virus software up to date and install a firewall.
  • Make sure your email spam filter is switched on.

Reporting a phishing scam

If you think you’ve received a phishing email from someone pretending to be Sue Ryder, or you're unsure whether an email from us is genuine, please email our Supporter Care team who can advise you.

It’s really important that phishing scam attempts are reported so that we can investigate them further and you know your responses or donations are going to the legitimate charity you want to support.

Staying safe online

As well as emails, phishing scams can also be in the form of text messages, websites or phone calls.

You can find more information about staying safe online on the National Cyber Security Centre's website.

Action Fraud's Twitter feed has live updates on new phishing scams, ways to spot them and advice for staying safe online.

Get in touch

If you think you’ve received a phishing email from someone pretending to be Sue Ryder, or you're unsure whether an email from Sue Ryder is legitimate, please get in touch and we can verify this for you.

Call us on 020 7554 5989 or forward your email to

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