Becoming part of the team

The collective impact of volunteers across Sue Ryder is huge, but their individual contribution is extraordinary. From managing donations at our charity shops to running a marathon, raising funds for our work or comforting a patient during the last hours of their life, volunteers show compassion, capability and kindness in everything they do, and we love them for it.

A gardener volunteer outside in an allotment.

Within a few weeks, I felt more confident than ever before. With the support and encouragement that the managers gave me, I became a Senior Lead Volunteer. It's great being trusted to make decisions and help run the shop, and to be a part of such a great cause.

A Sue Ryder Senior Lead Volunteer

Every person's contribution is valued

As a volunteer with Sue Ryder you’ll have the opportunity to feel connected, kickstart your career, share your skills and help your local community. It’s important to us that every volunteer feels valued and supported, so as part of our commitment to you we will:

  • Make sure you have all the training you need for your role 
  • Ensure you feel appreciated and respected 
  • Give all prospective volunteers equal opportunities; celebrating diversity and inclusivity
  • Provide you with regular support in a way that suits you
  • Ask for your feedback and provide opportunities for you to help shape our future
  • Celebrate successes and recognise your contribution 
  • Resolve any concerns or complaints promptly and fairly
  • Ensure you have a clear idea of what your role involves
  • Match your skills and interests with roles that help the charity achieve its aims
  • Store your data safely and correctly 
  • Take steps to make sure all our volunteers and patients are safe
A cleaner volunteer in a hospice ward, with a patient, their partner and a nurse in the background.

Volunteering here has honestly been the best decision I have made. When I first started I struggled badly with my mental health, but thanks to the amazing support of my work family my anxiety and confidence have improved. They’ve helped me do things I never thought I would ever be able to do and I’m forever grateful to my team and to the whole of Sue Ryder, it’s changed my life.

A Sue Ryder volunteer

About our amazing volunteer team

Here are just a few of our proudest accomplishments of 2019/20 and some of the key feedback we received in this year’s annual Volunteer Voice Survey:

  • £2.6 million worth of support was provided by volunteers across healthcare and fundraising
  • 100 volunteers went on to paid roles with Sue Ryder
  • 1,300 online learning courses were completed by volunteers
  • 46 years of service was celebrated by one of our amazing volunteers
  • 12,800 people volunteered in our shops
  • Increased social connections and improved physical and mental wellbeing were voted the biggest personal benefits to being a volunteer

Equality, Diversity & Inclusion Statement (Employees & Volunteers)

We aim to encourage a culture where all people feel valued for the unique contribution they bring to our organisation. We seek to attract and engage people from a diversity of backgrounds, cultures, ages and abilities who bring a broad range of knowledge, skills and experience.

We aim to promote an environment of equality, dignity and respect and are committed to ensuring fairness and inclusion in all our recruitment and people management processes.

We will support you throughout the recruitment process with any reasonable adjustments where this is possible. Please contact our recruitment team or volunteering team if you require support.

Two retail volunteers in a shop, surrounded by clothes and other items.

Our volunteering blogs and news

You can catch up on all of the latest volunteering blogs and news to see how our volunteers are supporting Sue Ryder across the charity.