Contact us

Here are some of the common queries people get in touch about. So that we can respond to you as quickly as possible and help with your enquiry, please contact the relevant team below.

We do not have a bereavement support helpline, but you can access our Online Bereavement Support.

• Furniture collection
• Find your local Sue Ryder charity shop
• Online Bereavement Support
• Donations and Retail Gift Aid
• Our hospices and palliative care hubs
• Recruitment
• Volunteering
• Sue Ryder Weekly Lottery
• Face to face and telephone fundraising
• Sue Ryder Online Shop
• Press and media enquiries

You can get in touch with our Supporter Services team to ask questions about your donation, how to fundraise for us or any personal data queries.

For any other queries, please contact the correct team. Supporter Services cannot deal with other enquiries directly, so this could delay our response and we want to help you as quickly as we can.

Our team is available 9am - 5pm, Monday to Friday (except on Bank Holidays).

• Call 0808 164 4572
• Email supportercare@sueryder.org
• Write to us at Sue Ryder, 183 Eversholt Street, London, NW1 1BU

For enquiries about our charity shops, Online Shop, furniture collection service or Retail Gift Aid, you can:

• find contact details for your local charity shop or complete our online feedback form.
• visit the Sue Ryder Online Shop or email sales@sueryder.org
• find out more about our free furniture collection service, call 0333 003 1883 or find contact details for your local furniture store.
• for Retail Gift Aid, please email retail.giftaid@sueryder.org

Interested in joining our team? You can find out more about working with Sue Ryder or search and apply for our latest job opportunities online.

You can also email the Sue Ryder recruitment team at recruitment@sueryder.org

Find out more about volunteering with Sue Ryder or register your interest by using our quick apply form.

You can also email the Sue Ryder volunteering team at volunteering@sueryder.org

If you have a general comment, compliment or complaint, please complete one of the below forms:

• Feedback or complain about Sue Ryder shops or fundraising
• Feedback or complain about Sue Ryder healthcare or bereavement services

Clinical enquiries should be sent directly to the local Sue Ryder care service to which they relate.

You can also find information on how to make a complaint or raise a concern.

Find out more about becoming a Sue Ryder corporate partner.

You can also contact the Sue Ryder Corporate Partnerships team by emailing

corporate.partnerships@sueryder.org

It’s easy to make a donation online, but you can also find out more about how to donate in other ways, including through Payroll Giving.

If you would prefer to donate over the phone, please contact our Supporter Care team by calling 0808 164 4572 (Monday to Friday, 9am to 5pm except on Bank Holidays).

You can also find out more about setting up a regular gift and becoming a Friend of Sue Ryder.

For any questions about donations, please email supportercare@sueryder.org

Search our events to see how you can get involved with Team Sue Ryder in a variety of events across the UK.

You can also find support to do your own fundraising or organise your own event.

For enquiries regarding national fundraising events please email events@sueryder.org

For local Sue Ryder events and fundraising information, please contact our Community Fundraising teams at our care centres below:

• Sue Ryder Duchess of Kent Hospice, Berkshire, and Sue Ryder Palliative Care Hub South Oxfordshire: thamesvalley.fundraising@sueryder.org
• Sue Ryder Leckhampton Court Hospice, Gloucestershire:
• leckhampton.fundraising@sueryder.org
• Sue Ryder Manorlands Hospice, Yorkshire: manorlands.fundraising@sueryder.org
• Sue Ryder St John's Hospice, Bedfordshire: stjohnsfundraising@sueryder.org.
• Sue Ryder Thorpe Hall Hospice, Cambridgeshire: thorpe.fundraising@sueryder.org
• Sue Ryder Wheatfields Hospice, Yorkshire: wheatfields.fundraising@sueryder.org

You can find our latest fundraising locations and frequently asked questions on our Face to Face fundraising FAQs page.

For further support, please call our Supporter Care team on 0808 164 4572 or email  supportercare@sueryder.org (Monday to Friday, 9am - 5pm except for Bank Holidays).

Our telephone fundraising page provides information and answers to common questions, explaining more about how and why we might contact supporters by telephone.

Find out more about leaving a gift in your Will to Sue Ryder.

You can also complete our online form to find out more, let us know you're planning on leaving a legacy to Sue Ryder or discuss our Free Wills service.

Find out more about the Sue Ryder Weekly Lottery.

You can also call the Lottery Helpline 0370 058 5906 or email lottery@sueryder.org

Sue Ryder does not offer a bereavement support helpline, but you can find out more about our Online Bereavement Support services.

Our Online Bereavement Community is available 24/7 and is free to access from any computer, smartphone or tablet.

Find out about our Online Bereavement Counselling Service.

Please note, there is currently a waitlist for this service and a member of the team will be in touch as soon as possible. You contact the team directly by emailing online.counselling@sueryder.org

For press and media enquiries only, please contact a member of the Press Office team by email at pressoffice@sueryder.org

Please note that the Press Office team is unable to help with shop or fundraising enquiries outside of office hours (Monday to Friday, 9am - 5pm, except for Bank Holidays).

More information about the Sue Ryder Press Office

Registered office

Sue Ryder
First Floor Kings House
King Street
Sudbury
CO10 2ED