General supporter enquiries

Please note, we do not have a bereavement support helpline. Find out more about our Online Bereavement Support.

Get in touch with our Supporter Services team about your donation, fundraising or personal data queries. For any retail-related queries, please see our retail enquiries contacts.

• Call us on 0808 164 4572
• Email us at supportercare@sueryder.org
• Write to us at Sue Ryder, 183 Eversholt Street, London, NW1 1BU

Retail enquiries

• For enquiries about our free furniture collection service, call us on 0333 003 1883 or contact your local furniture store.
• For queries and complaints about our high street retail shops, please complete the online feedback form or email Retail Operations at retailoperations@sueryder.org.
• For the Sue Ryder Online Shop, please visit the Customer Services page, email sales@sueryder.org or call 08009 178 123.
• Contact our Retail Gift Aid team at retail.giftaid@sueryder.org or call 01604 593 697.

Recruitment enquiries

Please email the Recruitment team at recruitment@sueryder.org

Volunteering enquiries

Please call our Volunteering team on 0808 164 4572 or email volunteering@sueryder.org

General feedback or complaint

If you have a general comment, compliment or complaint, please complete our form and a member of our Supporter Care team will be in touch soon.

Clinical contacts/care centres

Clinical enquiries should be sent directly to the Sue Ryder care centre to which they relate.

You can also find information on how to make a complaint or raise a concern.

Corporate partnerships

If you would like to find out more about becoming a corporate partner with Sue Ryder, please email Lou Addison, Corporate Partnerships Manager, on corporate.partnerships@sueryder.org.

Donations

For donation enquiries or to donate over the phone, please contact our Supporter Care team on 0808 164 4572 or email supportercare@sueryder.org.

It's easy to donate online, but you can also donate in other ways, such as by post, through Payroll Giving or while you shop with Amazon Smile. By becoming a Friend of Sue Ryder, you can help us to plan ahead more confidently by donating regularly in support of the care we provide.

Events

For enquiries regarding national fundraising events please email our National Events team on events@sueryder.org.

You can also search our national events to see how you can get involved.

For local events and fundraising information, please contact our Community Fundraising teams at our care centres below.

Find support to do your own fundraising or organise your own event

Face to Face fundraising

For more information about our Face to Face fundraisers you can call our Supporter Care team on 0207 554 5985 or email them on supportercare@sueryder.org

You can also find our latest fundraising locations and frequently asked questions on our Face to Face fundraising FAQs page.

Free Wills service

If you would like to talk about leaving us a gift in your Will, to let us know you're planning to leave a legacy to Sue Ryder or to discuss how we can help you make or amend your Will for free, please complete our online form, call 0808 164 4572 or email us at giftinwill@sueryder.org

Lottery

If you have any questions or enquiries about the Sue Ryder Lottery, please call or email our Sue Ryder Lottery team, who will be happy to help.

Email the team on Lottery@sueryder.org or call the Lottery helpline on 0370 058 5906.

Online Bereavement Counselling Service

If you have any questions about our Online Bereavement Counselling Service or require further information about registering, please get in touch with our counselling team at online.counselling@suerydercare.org.

Online Community

If you would like to contact the Online Community team, please email online.community@sueryder.org

Visit our Online Bereavement Community forum

Press Office/Public Relations

For all press and media enquiries, please contact a member of the Press Office team at pressoffice@sueryder.org

Please note that the Press Office team is unable to help with shop or fundraising enquiries outside of office hours.

More information about the Sue Ryder press office

Recruitment team

For information about working with Sue Ryder, please contact our Recruitment team, who will be able to answer any questions. Email the team at recruitment@sueryder.org.

Search our latest job opportunities

Retail enquiries

Charity shops

For queries and complaints that relate to our high street retail shops, please complete the online feedback form or contact the Retail Operations Team at retailoperations@sueryder.org

Find your local Sue Ryder charity shop

Furniture collection

For enquiries about our free furniture collection service, please call us on 0333 003 1883 or get in touch with your local furniture store.

Online Shop

For enquiries about the Sue Ryder Online Shop, please visit the Customer Services page on the website, email sales@sueryder.org or call 08009 178 123.

Retail Gift Aid

You can get in touch with our Retail Gift Aid team at retail.giftaid@sueryder.org or by calling them on 01604 593 697.

Volunteering team

You can call our Volunteer team on 0808 164 4572 or email volunteering@sueryder.org for information and advice.

Find out more about volunteering with us and search Sue Ryder volunteer opportunities near you