If you've got a burning question about completing a challenge event or fundraising for Sue Ryder, don't worry - just check out these FAQs.
What happens if I don’t hit my fundraising target?
We ask that everyone who registers for one of our charity places in an event reaches the minimum fundraising target. If you’re worried, please get in touch – we’re here to help!
From experience, the majority of our fundraisers far exceed their target once they’ve got a good fundraising plan in place. The earlier you start and more you spread the word, the better your event experience will be – don’t be shy, you’ve something to shout about!
Does the registration fee contribute towards my fundraising?
No, your registration fee contributes towards the cost of your place and is not included in your fundraising target.
What does the term 'Own Place' mean?
If you have registered directly with the event organisers, then you have secured your own place. You will have paid an entry fee to the event company and secured one of their places open to the public.
We welcome Own Place fundraisers warmly to #TeamIncredible. The only difference is there’s no set fundraising target; we just ask that you raise as much as you can for Sue Ryder.
So please email email@example.com or complete our quick I've already got my own place form if you would like to join our team. You’ll receive top fundraising tips, training advice, access to our private Facebook group and the essential bright blue Team Incredible top!
If you have applied through the Sue Ryder website and then completed your registration with us through EventBrite, rest assured you have secured one of our charity places.
What happens if I get injured or am no longer able to take part in the event?
If you are no longer able to take part, please email firstname.lastname@example.org as soon as possible. What happens next depends on how you got a place and what event you are taking part in.
If you applied for a charity place, we may be able to allocate your place to another participant and fundraiser. We are unable to offer refunds and, unfortunately, do not offer an automatic deferral process to the following year’s event.
If you are injured or unable to take part due to unforeseen circumstances, we may be able to defer your place dependent on your commitment to fundraising. This cannot be guaranteed so please contact us outlining your situation.
If you have your own place (meaning you purchased a place directly from the event company), contact them. But please let us know too so that we can update our records and we know how many Sue Ryder participants to expect at the event.
I've secured a charity place. When will I receive my Sue Ryder running vest/cycling jersey/T-shirt?
We will send your top out to you six weeks before your event.
I want a Sue Ryder running vest/cycling jersey/T-shirt! How can I get one?
Of course! We ask everyone to raise a minimum of £100 before we post you a Team Incredible top. If you’ve applied for one of our charity places, you should receive your top six weeks before your event.
How can I claim Gift Aid when fundraising for Sue Ryder?
If your donors are UK taxpayers and eligible for Gift Aid, please complete our online Gift Aid form.
If you're collecting sponsorship through an online fundraising service like JustGiving, your sponsor will be given the option when making their donation to tick to say they're eligible for Gift Aid. These donations are automatically sent to Sue Ryder.
If you are collecting donations with a paper sponsorship form, and your sponsors are eligible for Gift Aid, they must tick the box and provide their home address for us to claim the Gift Aid.
All Gift Aid donors will be required to agree to the following statement: I am a UK taxpayer and understand that if I pay less Income Tax and/or Capital Gains Tax than the amount of Gift Aid claimed on all my donations in that tax year it is my responsibility to pay any difference.
You cannot claim Gift Aid on fundraising events you organise yourself, such as on ticket or raffle sales.
Is Gift Aid included in my fundraising total?
No, donations received through Gift Aid are in addition to the total you have fundraised.
How can I pay in my fundraising and sponsorship money?
Please contact your community fundraising team at the local hospice or care centre or email email@example.com org with the event name you are taking part in, amount you have raised and someone will get back to you.
Alternatively, please use our online donate form and make sure you have selected the option that says you're 'Paying in monies from a collection or fundraised amount'.
I want to set up an online fundraising page, how can I do this?
We recommend you set up a personalised online donation page with JustGiving as its so easy and the most efficient way for us to process your sponsorship. Check out guide to fundraising online, which includes instructions on setting up your JustGiving page and what content to include to make it as effective as possible.
Why do you use JustGiving when they charge a higher fee?
Because they offer a really easy way for people to sponsor you and add messages of support to spur you on when the training gets tough.
JustGiving is also the most efficient way for us to process your sponsorship and claim Gift Aid on your donations.
How can I get a training plan?
All our training plans can be found on our website. If you’ve got an injury concern or are worried about your training, remember that you can email firstname.lastname@example.org to receive a personal response from our Team Incredible coach Nick Anderson, who has also coached Team GB.
Where can I find fundraising ideas?
We’ve lots of fundraising ideas on our website. And we’ll send you emails in the lead up to your event packed with fundraising advice – keep your eyes peeled!
I need some buckets, collection tins and posters for my event.
You can contact your local hospice for fundraising materials and they’ll arrange a convenient time for you to collect some buckets or collection tins. Event posters and bunting are available to download online for free.
I have a specific question about an event. Where can I get the answer?
Doing your own thing?
Whether you already have your own place in an event, can't see the event you'd like to do or want to arrange your own event - we'd love you to join Team Incredible!