Face to Face fundraising FAQs

Information about Sue Ryder's Face to Face fundraising, our latest fundraising locations so that you know where we'll be visiting and frequently asked questions.

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Why Face to Face fundraising?

At Sue Ryder, we participate in Door to Door and Venue (also known as Private Site) fundraising.

These methods of Face to Face fundraising are a very cost effective way to generate income and new supporters for Sue Ryder. They provide personal interactions which helps us to gain new long term regular supporters.

Last year we generated £2.5 million through our Friends of Sue Ryder and Lottery campaigns.

How do I know the fundraiser is genuine?

Our Face to Face fundraisers are all professional paid fundraisers, fundraising on behalf of Sue Ryder through our agencies. The fundraisers are trained in line with the Chartered Institute of Fundraising guidelines which you can find below:

Our fundraisers will always:

  • Have Sue Ryder branded clothing
  • Have on display their Sue Ryder identity badge, showing their name and fundraising number
  • They will not be asking for cash donations, our only method of fundraising is set up via direct debit using only sort code and account number
  • You can also check the locations list below to see where our fundraisers are working

Who can I contact about an experience with one of your fundraisers?

All feedback is welcome as this helps us to provide a better experience for our supporter’s and fundraisers. You can contact our Supporter Care team by emailing Supportercare@sueryder.org or by calling 0207 554 5985.

What will I receive from you once I become a supporter?

If you have chosen to support us with a Direct Debit, whether as a Friend of Sue Ryder or by playing the Sue Ryder Weekly Lottery, your details will be securely sent to be processed.

If you have provided an email address, you should receive immediate confirmation we have received your details. You’ll also receive a welcome letter within 14 days advising you when your first payment will be taken along with all the information you will need.

If you have consented to hear from us through email, telephone or post, you can also expect to receive additional communications from us in this way.

Can I support online?

Yes you can! We have various different ways to make a donation online in support of our expert care.

You can also become a Friend of Sue Ryder by setting up a regular gift to us or play our Lottery, including the weekly draw.

How do I get involved?

If you wish to join our team and get involved in this fun and rewarding line of work, please send all enquiries to penny.marceaux@sueryder.org.

Sue Ryder's current fundraising locations

Download our latest fundraising locations to check where our fundraisers are currently canvassing.

Fundraising and Covid-19

Donors who play our Lottery or donate as a Friend of Sue Ryder generate vital income which allows us to provide more care for more people.

We have taken steps to ensure both our team of fundraisers and members of the public are not put at risk.

  • Our Door to Door teams all wear masks (unless they are medically exempt), and will ask home owners if they are self-isolating before engaging further with the supporter and will remain two metres from them at all times. No contact will be required to complete the sign up.
  • Our fundraising agencies follow the guidelines created by the Government and the Fundraising Regulator.  These guidelines have given us strict rules to follow and by doing so have allowed us to commence with our Door to Door and Private Site fundraising.
  • All our Face to Face fundraisers have had in-depth training regarding safety in this current climate.
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Get in touch

If you have any other questions about our Face to Face fundraisers, you can contact our Supporter Care team by emailing them below or by calling 0207 554 5985.