Our response and approach to Coronavirus (Covid-19)

Like all organisations, we have been reviewing the impact of Coronavirus (Covid-19) on our work. We are closely monitoring the situation and following UK Government advice and have been considering the implications this could have over the coming weeks and months. Our focus is on ensuring the safety of the people we support and their families as well as our staff, volunteers and supporters, whilst continuing to be there when it matters for the people who need us.

Our services

Our immediate priority has been to ensure that we were taking all the necessary steps to keep the people we support safe by providing clear and consistent information to the frontline staff working in our hospices, neurological centres and in people’s homes. And to provide clear guidance to the people who visit our hospices and neurological centres to help prevent the spread of the virus.

Visiting us

To ensure the safety of our patients and clients, staff and volunteers we are regrettably unable to allow any visitors without express permission. Read our latest guidance (reviewed and updated regularly) on visiting our hospices and neurological centres.

Events and activities at our centres

Our priority has to be the safety of our patients and the staff who care for them and, as a result, all activities and events taking place at our hospices and neurological centres are cancelled with immediate effect. We are discussing the situation with regards to our day services which provide invaluable support to patients to see if there are other ways in which we can provide this support.

Fundraising events

Given the latest advice from the government about limiting social contact, all fundraising events are cancelled or postponed with immediate effect. If you have any questions about events which you had registered and paid for, please contact our Supporter Care team at supportercare@sueryder.org or telephone 0808 164 4572 or your local hospice fundraising team.

Please know how grateful we are to you for providing such amazing support to Sue Ryder. We rely on your valuable contributions and are as disappointed as you will be that so many fundraising activities cannot go ahead, at least for now. Please consider how you might help us. We need your support now more than ever. If you would like to make a donation in this period of uncertainty to support our services to continue, please visit our donation page.

Shops and retail

We rely on the income from our shops which will be challenging in coming weeks as these are now closed (as of Friday 20 March 2020), but we do sell our new goods range online and donated goods through our ebay shop.  

Our staff and volunteers

I would like to say a huge thank you to all our clinical staff and hospice/neurological teams who can't work from home. Over the coming days and weeks they will be there when it matters throughout this crisis for those who are dying and living with life changing conditions.

We will continue to support our staff and volunteers for as long as it takes, and I would like to thank all of the team for their ongoing dedication along with our fantastic supporters who continue to help people at the most difficult times of their lives.

Regular updates

These are unprecedented times and in light of the current changing situation we will be providing regular updates on our website and social media channels.

Thank you for supporting Sue Ryder.

Heidi Travis

Heidi Travis
Sue Ryder