Advanced response

We have recently been informed of a cyber-attack affecting UK company, Advanced, which provides and runs multiple healthcare systems and software for the NHS including the 111 service.  

The provider of these systems, Advanced, also provides the Caresys system that is used at Sue Ryder Neurological Care Centres for the purpose of maintaining care records. The attack is currently being investigated by Advanced and as a precaution, the Caresys system will remain offline for the foreseeable future.

We wish to reassure you that the Caresys system being offline does not impact the level of care provided to the people at our Neurological Care Centres. 

If you are a supporter of Sue Ryder and you have any queries about this incident, please contact our Supporter Care team on 020 7554 5985 or email