Sue Ryder Thorpe Hall Hospice

Following the government's advice and in order to ensure the safety of our patients, clients, staff and volunteers, we are regrettably unable to allow any visitors without express permission.

People who wish to visit should contact the Sue Ryder Thorpe Hall Hospice reception on 01733 225 900. Please read our guidance before visiting a Sue Ryder hospice or neurological centre.

About our services

Sue Ryder Thorpe Hall Hospice supports people through the most difficult times of their lives. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.

Our services

Referral to Thorpe Hall

If you are a patient or a family member:

As a hospice, we take referrals from the healthcare professionals who are caring for you, after it has been discussed fully with you and you have given your permission.

If you are wondering if an admission might be useful for you or someone close to you, please talk to your GP, hospital consultant or palliative care clinical nurse specialist. They’ll talk you through being referred to Thorpe Hall.

Due to the ongoing coronavirus pandemic we are currently unable to welcome visitors to look around the hospice prior to admission. However, you can view an online virtual tour here. You can also call us on 01733 225 900 if you have any questions.

If you are a GP, hospital consultant or palliative care community nurse specialist:

We welcome referrals from healthcare professionals. In the first instance, please download and fill in one of our referral forms and send it to the hospice (instructions and contact details are on the form).

This form includes lots of useful information and may provide answers to some of the questions you may have.

Admission Requests are reviewed by hospice staff at approximately 10:00am and 2:00pm each day. You will be contacted after that meeting so we can share the outcome with you.

If the referral is accepted, we will then discuss the admission process with you, and the time frame involved.

For same-day admissions, please call the hospice on 01733 225 900 and ask to speak to one of the medical team. We will then ask you to fax over the referral form, if appropriate.

Inpatient care

At Thorpe Hall, we offer holistic care – our specialist medical and nursing team talks to you, our patient, and your loved ones if appropriate, to find out your priorities. The team develops your personalised care plan based on this information, focusing on your needs and preferences.

The medical team is made up of two palliative medicine consultants, specialty doctors, and doctors in training. They will also consult with our Sue Ryder Nurses and nursing assistants, an occupational therapist and physiotherapist, spiritual care, the Family Support team, discharge support, complementary therapists and a clinical psychologist.

Everyone involved understands the importance of dealing with the physical, emotional, social and spiritual impact of life-limiting conditions, so that you can regain and retain as much quality of life as possible.

While our patients are receiving expert medical care, we encourage them to think of Thorpe Hall as a home from home. Each of our 20 bedrooms has en-suite facilities, garden access, television, Wi-Fi, storage and seating. We also have a spa bath for patients to use. You are welcome to bring mobile phones and other electronic devices. Feel free to display photos and favourite ornaments in your room.

When you’re ready to leave us, we support you and your family through each step of the process. We ensure everyone’s needs are met as far as possible. Please note during the ongoing coronavirus pandemic this may be offered virtually.

Thorpe Hall is proud to work with medical students from Cambridge University and nursing students from Anglia Ruskin University. They are closely supervised by our medical and nursing teams, while they learn how to best care for patients who are living with life-limiting conditions.

Hospice at Home

Working with the Peterborough and Cambridgeshire Clinical Commissioning Group, Thorpe Hall Hospice at Home supports patients who need end of life care at home.

This might be because your symptoms have suddenly become worse or your carer has been taken ill.

Our Sue Ryder Nurses and nursing assistants are all trained to provide the care and support you need. They provide advice and support with managing your symptoms, help with personal care, and also offer emotional and psychological support to you, and those close to you.

How to access our Hospice at Home service

Our service is available seven days a week, and we are happy to take referrals from healthcare professionals at any time. Please note: Sue Ryder Thorpe Hall Hospice at Home service is commissioned to cover patients whose GP have a Peterborough postcode.

For more information on our Hospice at Home service, please contact us directly by calling 01733 225 936.

Family and bereavement support

Being referred to a hospice can be a difficult time for a patient, and their family and friends too.

Our family support team is here to offer emotional support from the time a patient arrives at Thorpe Hall and for as long as it is helpful – to the patient, their family and friends.

Emotional, spiritual and practical care
The team can help as people come to terms with a diagnosis or the death of a loved one. They can also signpost to other organisations, charities or networks for help and support with specific issues or concerns.

We also have a Spiritual Care team that offers religious and spiritual support to patients and their families, of all faiths and none.

Bereavement support
When the time comes, the Family Support team can provide bereavement support.

How to get in touch

For more information about accessing the family support available at Thorpe Hall, please call 01733 225 900 or email thorpehall@sueryder.org

Complementary therapy

We offer a range of therapies which may ease symptoms and promote well-being for our patients.

Complementary therapies supplement and support conventional medical treatments. They can have a balancing and harmonising effect on spiritual, emotional and mental health, improving quality of life for both patients and carers. Complementary therapies may ease pain, breathing difficulties, headaches, nausea, vomiting, anxiety and constipation and make it easier to cope with your illness.

Who may benefit? 
We may recommend complementary therapies when you're living with a life-limiting condition.

What therapies do we offer? 

  • Aromatherapy: pure essential oils, with therapeutic properties, are blended and used during gentle massage.
  • Reflexology: gentle pressure is applied to specific areas of the feet or hands to release energy and encourage circulation in corresponding to areas of the body.
  • Bowen technique: gentle touch relieves aching muscles and helps with mobility. It can be done through clothing.
  • Massage: gentle massage may relieve pain, promote physical and mental relaxation and stimulate the body's vital energy.
  • Indian head massage: a deeply relaxing massage to your upper back, shoulders, neck, scalp and face which can ease tension.
  • Reiki: coming from the Japanese word meaning 'universal life force energy', Reiki channels this energy to where it is needed most.

Find out more

Please call 01733 225900 to speak to a member of staff about complementary therapy at Thorpe Hall.

Medical expertise

At Thorpe Hall Hospice, our team of doctors provides expert medical care to our patients.

The team is led by two palliative medicine consultants, alongside experienced speciality doctors, and junior doctors at different stages of their training. Medical students join us at various times during the year to learn about managing patients with life-limiting illnesses. They are closely supervised by senior staff.

After being admitted, you, and your family if appropriate, will meet with one of our doctors. Following that consultation, we create your personalised therapy plan, drawing on all the expertise that is available at the hospice. We review your plan regularly and adjust it as necessary.

Our team practise in the community, consult at other healthcare settings, and work with Cambridge University, sharing our expert knowledge and experience of diverse aspects of palliative care.

Day services

As a result of the Coronavirus (COVID-19) pandemic and following the guidance of government and Public Health England, our face to face day service activity programme is currently suspended.

Our day hospice team has been in touch with all existing patients to keep them updated, and is looking at the possibility of offering day services virtually. Our hope is to be able to deliver new virtual services by early 2021, offering support to people living with long-term neurological conditions, those living with dementia and their carers.

We're here to care for you

Our team provides round the clock support.

We will involve you and your family in developing a personalised care plan to help manage your symptoms, and to maintain your well-being during your stay with us.

Medical team
Our consultants lead a team of doctors to provide individual, high quality, symptom control.

Clinical team
A team of senior nurses, registered nurses and nursing assistants will provide the care and support you need 24 hours a day.

Family Support team and Spiritual Care
Our specially trained staff and volunteers offer emotional and practical support to you and your loved ones during your time with us, and afterwards too. Our Spiritual Care Coordinator works with local faith leaders to provide whatever support you need.

Therapist support
Our occupational therapist will support you to retain your mobility and independence. Complementary therapies are also available.

Continuing help
Our team will discuss your future care options to ensure you have the right ongoing support.

IMPACT group – service user involvement

Feedback from those we care for is very important to us. It helps us to plan for the future, ensure that we are meeting our patient’s needs and constantly improve our services to ensure that we maintain our high levels of care. To help us achieve this, we run a regular IMPACT group made up of people who have had first-hand experience of our care and services.

We also use real time feedback which enables patients to share their views with us during their stay.

Our IMPACT Group meets each month on a Friday at 9.30am at Sue Ryder Thorpe Hall Hospice, with refreshments provided. For more information and for future dates, please call 01733 225900.

Please note: Due to the ongoing coronavirus pandemic, the group is no longer meeting, but as soon as it is safe to do so meetings will restart.

Palliative rehabilitation

Our Therapy team of occupational therapists and physiotherapists promote overall wellbeing through a holistic approach to physical, emotional and spiritual health.

Our aim is to give you the advice, tools and techniques you need to:

  • maintain and improve your mobility, skills and confidence
  • do the everyday things that matter to you
  • cope with difficult symptoms

Occupational therapy and physiotherapy
Our occupational therapist will help you identify what you can manage, working out practical solutions to everyday tasks which you're finding more difficult.

Our physiotherapist can advise on exercise and movement to ensure you’re confident when moving about, and to keep you as active as possible.

We can help with:

  • equipment to help you around the house – such as stair rails, walking aids and transfer aids
  • therapeutic breathing techniques
  • exercises
  • techniques to help with fatigue and tiredness
  • ways to prevent falls 
  • home assessments
  • advice on pain management, to work alongside medication 
  • referrals to relevant community services
  • low level relaxation
  • anxiety management

More information
Please contact the hospice on 01733 225 900 and ask to speak to the Therapy team.

Spiritual care

When someone is experiencing fear and anxiety, spiritual support can be a huge comfort. Regardless of faith or belief, our Spiritual Care team is here for patients, families and carers to bring peace of mind. We can help with any religious needs you have, or if we can't help, we'll connect you with people who can.

Interested in education and training?

We run training sessions on a variety of subjects, and provide high quality clinical training placements for students from different disciplines, including medicine, allied health professions and nursing.

Image of a group of Sue Ryder nurses

Our Sue Ryder Nurses

Our nurses are privileged to care for people at the most difficult time of their lives.