Palliative and hospice services FAQs

When you’re admitted to one of our hospices for palliative care, we would recommend that you bring:

• A variety of comfortable, loose-fitting day and night clothes.
• Shoes and slippers - slip-on if possible.
• Personal toiletries and towels.
• Personal electrical equipment such as laptops, tablets, iPods and phones.
• Current medication, in its original packaging if possible.
• Community medical paperwork - this could include district nurse notes, a Planning for Your Future Care document and Advance Directives.
• Ear plugs and/or an eye mask for when you wish to rest.
• Favourite pictures, photos or albums - we encourage you to personalise your space at the hospice.

Please contact the relevant hospice reception team to find out the latest visiting guidance.

Our in-house catering teams take pride in offering quality home-cooked food to our patients.

Daily menus are thoughtfully created to encourage you to eat well whilst in our care. Our catering teams work with you and our clinical staff throughout your stay to prepare dishes to suit your preferences and requirements, starting with a one-to-one discussion about food when you’re admitted.

In addition to our daily menus, our staff can also prepare light meals and snacks for you outside of regular meal times. You can get a feel for what’s on offer in Joan’s blog.

Yes, there is free parking available at all of our hospices although this is sometimes limited.

We know both children and/or pets are very important to some of our people staying at the hospice.

Children and grandchildren are very welcome to visit but must be supervised by a responsible adult at all times.

Well-behaved pets are also welcome to visit. Please ask a member of the nursing team if you would like to arrange this. You might even see one of our Pets as Therapy dogs visiting too.

Please contact the relevant hospice reception team to find out the most up-to-date visiting guidance.

Yes, there is WiFi. Please ask a member of staff for the WiFi name and password.

The expert care that we provide is free of charge to patients and their families. We rely on the generosity of our supporters to raise funds to cover the majority of our running costs.

Here’s what some of our patients’ friends and family members have said about their experiences of our hospice care.