Frequently asked questions about making a donation

Thank you for choosing to make a donation to support our work. Here are some frequently asked questions about making a donation.

You can also contact our Supporter Care team on 0808 164 4572 (Monday - Friday, 9am - 5pm) or email if you need further information.

I’d like my donation to go to a particular service

When you make a donation to Sue Ryder, your money will be spent wherever the need is greatest, giving us the flexibility to provide our services across the UK.

If you specifically want your donation to be spent on a particular service, please provide clear instructions in writing with your donation or contact our Supporter Care Team to let them know by emailing

Can I make a donation by phone?

Yes, you can make a donation over the phone. Please contact our Supporter Care team on 0808 164 4572 (Monday - Friday, 9am - 5pm). Alternatively, you can make a donation quickly and safely through our website.

How can I check if my online donation has gone through?

You should have a thank you email from us confirming that your donation has been received.

If you made your donation using Paypal, you should also receive a confirmation email from Paypal with a transaction ID you can use for tracking – please note, there is sometimes a delay in receiving this email.

Please remember to check your junk/spam folder and if you have still not received any emails from us, please check with your bank.

You can contact our Supporter Care team on 0808 164 4572 (Monday - Friday, 9am - 5pm) or email with any questions you may have.

How can I donate by post?

Please visit our other ways to donate page to download a form and find out more information about making a donation by post.

How can I arrange a collection at a funeral or memorial service?

Asking for donations to be made at a loved one’s funeral or memorial service, or arranging a funeral collection online through a tribute page, are meaningful ways to remember them and help support Sue Ryder’s expert care in their memory.

Find out more on our arranging a funeral collection page.

A patient is sat up in bed, holding hands with a family member who is sat next to the bed. In the foreground is the profile of a nurse, who is talking to the couple.
Your donation can help make sure no one has to face death or grief alone.
A smiling Sue Ryder Nurse near a sunny window
Other ways to donate
There are many other ways you can donate to help Sue Ryder's palliative care and bereavement support. Whether by post, over the phone or via payroll giving, every donation counts.
Text saying 'gift aid it'
Gift Aid
Gift Aid is a scheme controlled and regulated by HMRC (Inland Revenue). This enables charities to claim back, from the donor's tax contributions, 25p for every £1 donated, at no additional cost to the donor. Find out more here.