Our volunteer guidelines

It’s important to us that volunteers have a mutually supportive experience with Sue Ryder. Here, you can read about what we expect from you, and what you can expect from us.

Our volunteers are at the heart of Sue Ryder

We couldn’t provide our expert care without the time, skills and dedication that volunteers bring.

From supporting the delivery of care services to serving customers in our shops, our volunteers are advocates for our work.

Community Engagement

We are proud of our diverse workforce and actively encourage people of all ages and from all walks of life to apply. Sue Ryder Volunteering is very much engaged with promoting community engagement and cohesion through our ready-made communities across retail, healthcare and beyond promoting participation and well-being for all.

Sue Ryder also works with programmes for those currently serving and ex-offenders. We're both vigilant and thorough in our risk assessment processes and work within the terms of the Rehabilitation of Offenders Act and equal opportunities legislation.

Corporate Social Responsibility

Corporate Social Responsibility is increasingly being used as a way for companies and businesses to give back to the communities they serve. This is often done through allowing staff to volunteer for a certain number of hours per month, supporting one off events or helping with fundraising.                                                                                                                                                                                                                                                         There are lots of great volunteering opportunities across Sue Ryder for you and your organisation to get involved with, so please get in touch if you are interested in finding out more.

Our volunteer guidelines

Questions, concerns and complaints

We welcome any feedback and encourage you to raise concerns or complaints with your volunteering line manager. If concerns cannot be resolved at this level, the regional or departmental manager can investigate.

If you feel unsatisfied with the outcome of previous stages, you can appeal to the Sue Ryder Head of Volunteer Development and Engagement.

We aim to acknowledge concerns within two working days and respond more comprehensively within 10 working days.