Online Bereavement Counselling Troubleshooting

Get in touch

Contact the Online Bereavement Counselling team with any questions or issues at online.counselling@sueryder.org.

If you are attempting to join a session and there is a problem, email the team and we will arrange for your counsellor to contact you by telephone.

If your sound or video doesn't work

Check that you've given the counselling website access to your device's microphone and camera. You will be prompted to allow access when joining a call, but you can also update your preferences through your device settings.