Get in touch
Contact the Online Bereavement Counselling team with any questions or issues at firstname.lastname@example.org.
If you are attempting to join a session and there is a problem, email the team and we will arrange for your counsellor to contact you by telephone.
If your sound or video doesn't work
Check that you've given the counselling website access to your device's microphone and camera. You will be prompted to allow access when joining a call, but you can also update your preferences through your device settings.