Coronavirus (Covid-19) guidance: visiting a Sue Ryder hospice or neurological centre

Visiting a Sue Ryder hospice or neurological centre remains significantly limited and continues to be carefully managed to ensure the safety of the people in our care, our staff and visitors.

  • First published: 28th February 2020.
  • Last updated: 22nd May 2020.

Visiting a Sue Ryder hospice or neurological centre remains significantly limited and continues to be carefully managed to ensure the safety of the people in our care, our staff and visitors.

We recognise that being unable to visit loved ones places considerable emotional strain on family members and carers. However, given current circumstances, it is vital that we all comply with social distancing requirements, and we ask friends and families of the people we care for to continue to respect and comply with this very difficult decision. 

Visiting is only possible for immediate family/carer and on compassionate grounds for loved ones in the last days of life and only possible when social distancing rules can be strictly applied.

However, anyone who is self-isolating because they or a member of their household have symptoms of COVID-19 or because they are advised by their GP to self-isolate, must not visit under any circumstances

Unfortunately, children under the age of 12 are currently not permitted in our centres. Any exceptions to this must be agreed by the appropriate member of Sue Ryder staff. Please discuss with the centre directly if it is necessary to make an exception.

Visiting continues to be by appointment only; please contact the centre before making your visit.

If you are permitted to visit

If you are permitted to visit, you must ensure you comply with hand hygiene regulations, the wearing of PPE where required, and any other instructions given by our staff to control the spread of COVID-19.  

We encourage visitors to refrain from using public transport before and after their visit and ask that they do not bring personal belongings into their loved one’s room, where possible.

This is an incredibly difficult and uncertain time for everyone and we are doing all we can to make sure families can stay in contact as much as possible during this unprecedented time using virtual means such as Skype. 

Sue Ryder will continue to review restrictions regularly in line with current Public Health advice on social distancing and the control of COVID-19.

These have been hard steps for us to take, but it is vital we do the right thing so we can remain in a position to continue delivering our essential end of life and specialist neurological care reduce the spread of the virus.