Coronavirus (Covid-19) guidance: visiting a Sue Ryder hospice or neurological centre

To reduce the spread of Coronavirus and reduce the risk of exposure to our existing patients and frontline staff, our Sue Ryder Centres are now completely closed to visitors. Exceptions can only be made on compassionate grounds if visiting a loved one in the very last days of life. 

  • First published: 28th February 2020.
  • Last updated: 26th March 2020.

On the evening of 23rd March, the Prime Minister announced new rules that everyone must follow to help tackle the coronavirus emergency to limit the spread of coronavirus (COVID-19) and to help to protect our vulnerable patients and staff.  

Therefore, with immediate effect, to reduce the spread of the virus and reduce the risk of exposure to our existing patients and frontline staff, our Sue Ryder Centres are completely closed to visitors.  

Exceptions can only be made on compassionate grounds if visiting a loved one in the very last days of life.  In these circumstances one visitor is permitted per day at specified times as agreed with the Nurse in charge of the Service.  

However anyone who is self-isolating because they or a member of their household have symptoms of COVID-19 must not visit under any circumstances

We have made this decision with a heavy heart and we recognise that being unable to visit loved ones places considerable emotional strain on family members and carers. However, given current circumstances, it is vital that we all comply with social distancing requirements, and we ask friends and families of the people we care for to respect and comply with this very difficult decision. 

This is an incredibly difficult and uncertain time for everyone, and we understand this will be difficult news. Our compassionate teams are doing all they can to make sure families can stay in contact as far as possible during this unprecedented time using virtual means such as by using Skype. 

If you are permitted to visit, you must ensure you comply with hand hygiene regulations and any instructions given by our staff to control the spread of COVID-19.  

All visitors should review the guidance on the UK Government website before visiting. This guidance will be reviewed in accordance with Government advice. 

These have been hard steps for us to take, but it is vital we do the right thing so we can remain in a position to continue delivering our essential end of life care and reduce the spread of the virus.