Coronavirus (Covid-19) guidance: visiting a Sue Ryder hospice or neurological centre

We understand that visiting a loved one is crucial to the health and well-being of our patients and clients, therefore we will work closely with families to support the most suitable visiting options. As always, the safety of the people in our care remains of paramount importance. 

  • First published: 28 February 2020
  • Last updated: 8 March 2021

Whilst we are relaxing our restrictions to visiting, we must ensure this is managed safely, therefore visiting continues to be by appointment only. Please contact the centre to check on the most up to date situation before making your visit.

All visitors must wear a suitable face covering at all times.

However, anyone who is self-isolating because they or a member of their household have symptoms of COVID-19 or because they are advised by their GP to self-isolate, must not visit under any circumstances

Unfortunately, children under the age of 12 are currently not permitted in our centres. Any exceptions to this must be agreed by the appropriate member of Sue Ryder staff. Please discuss with the centre directly if it is necessary to make an exception.

This guidance sets out the government’s advice to support safe visiting:

  • every patient/service user will be able to nominate a single named visitor who will be able to enter the service for regular visits.

  • these visitors should be tested using rapid lateral flow tests before every visit, must wear the appropriate personal protective equipment (PPE) and follow all other infection control measures (which the service will guide them on) during visits.

  • visitors are advised to keep physical contact to a minimum. Visitors and patients/service users may wish to hold hands, but should bear in mind that any contact increases the risk of transmission. There should not be close physical contact such as hugging.

  • Services can continue to offer visits to other friends or family members with arrangements such as outdoor visiting, substantial screens, visiting pods, or behind windows

We encourage visitors to refrain from using public transport before and after their visit and ask that they do not bring personal belongings into their loved one’s room, where possible.

Sue Ryder will continue to review restrictions regularly in line with current Public Health advice on social distancing and the control of COVID-19.

Due to the latest guidelines and advice from Health Protection, there may be local variations applied to visiting. Please contact the local centres directly for the most up to date information.

Thank you for your support in not visiting these centres during this period. We know this is a very difficult but critical ask of you, and your cooperation is much appreciated.