Coronavirus (Covid-19) guidance: visiting a Sue Ryder hospice or neurological centre

We understand that visiting a loved one is crucial to the health and wellbeing of our patients and clients, and we will work closely with families to support the most suitable visiting options. As always, the safety of the people in our care remains of paramount importance. 

  • First published: 28 February 2020
  • Last updated: 01 June 2022

We must always ensure that visits are managed safely. We also need to follow infection prevention control (IPC) guidelines for care services like ours, which have not changed. Therefore visiting continues to be by appointment only. Please contact the centre to check on the most up to date situation before making your visit.

All visitors must wear a suitable face covering at all times.

Children under the age of 18 are allowed to visit, but please discuss this with the centre directly as this must be agreed by the appropriate member of Sue Ryder staff.

Anyone who has symptoms of respiratory infection, including Covid-19, or has recently tested positive for Covid-19 or is a close contact of someone with confirmed Covid-19 or symptoms of Covid-19, must not visit under any circumstances.

This guidance sets out the government’s advice to support safe visiting:

  • Visitors must wear the appropriate personal protective equipment (PPE) and follow all other infection control measures (which the service will guide them on) during visits.

  • Visitors should limit contact with other service users and staff, and maintain as much distance as possible.

  • Services can continue to offer visits to other friends or family members with arrangements such as outdoor visiting, substantial screens, visiting pods, or behind windows. However, this may not be possible at all centres due to environmental restrictions.

We encourage visitors to refrain from using public transport before and after their visit and ask that they do not bring personal belongings into their loved one’s room, where possible.

Sue Ryder will continue to review restrictions regularly in line with current UK Health Security advice on social distancing and the control of Covid-19. For the latest guidance, please read the gov.uk website.

Due to the latest guidelines and advice from Health Protection, there may be local variations applied to visiting. Please contact the local centres directly for the most up to date information.

Thank you for your continued support regarding visiting our centres during this period and your cooperation is much appreciated.