South Oxfordshire Palliative Care Hub

Address

Joyce Grove
Nettlebed
Henley-on-Thames
RG9 5DF
United Kingdom

Contact
01491 641 384
Event location map

South Oxfordshire Palliative Care Hub

At Sue Ryder we believe that everyone at the end of life should have access to medical and emotional support in their preferred setting. We provide Hospice at Home care in the community as well as inpatient beds in a hospice setting.

The Sue Ryder South Oxfordshire Palliative Care Hub supports people aged 18 and over who are living with life-limiting conditions such as cancer, heart failure and lung disease.

Hospice care is what we call the treatment and support we offer to people with life-limiting conditions. We combine specialist medical care for managing pain and other symptoms, with emotional, practical and spiritual support. You might stay with us to receive inpatient care for a short time until your symptoms are controlled, or for the last days at the end of life. We can offer the same expert care to you through our Day Services. If you would prefer to stay at home then our Hospice at Home team will visit to provide care.

You might also know us as The Sue Ryder Nettlebed Hospice. We’ve changed our name to the Sue Ryder South Oxfordshire Palliative Care Hub to describe the wider range of services we’re now offering, taking care of more people in a variety of community settings. We will always be here for you and your family.

Nurses at the South Oxfordshire Palliative Care Hub
Nurses at the new South Oxfordshire Palliative Care Hub.

Inpatient unit

At the Sue Ryder South Oxfordshire Palliative Care Hub we offer inpatient support. By relieving symptoms such as pain, breathlessness and nausea, our specialist teams make people as comfortable as possible. 

For referrals, please call 01491 641384 or email srnettlebed.referrals@nhs.net

Community Services

If you’re comfortable at home and would prefer to be cared for there, our Hospice at Home team can bring palliative care to you. Our team of dedicated Sue Ryder Nurses and nursing assistants deliver rapid response and planned care in the community. We also provide assistance with personal care such as assisted washing, re-positioning and toileting. 

The Hospice at Home service is available seven days a week, 8am-8pm.

Day services

Other community support for day patients include services such as symptom assessment, medication review and management, and social and emotional support. We also have a befriending service that offers social support, companionship and carer respite.

Coordination and advice line

If you’d like to talk to someone, our telephone line provides specialist advice, support and care co-ordination to patients, their families and carers, and healthcare professionals. You’ll speak to specialist Sue Ryder nurses and consultants who work together with your local GPs, community nursing teams, and other palliative care providers to ensure you receive the best possible care.

To contact the Sue Ryder South Oxfordshire Palliative Care Hub please call 0330 053 6092. You can contact us from 8am-8pm, seven days a week.

As we progress through the coming months, our ambition is for the hub to provide support 24 hours a day, seven days a week.

Find out more about our services at the South Oxfordshire Palliative Care Hub.

The Sue Ryder community nurses were an unbelievable team providing easily accessible, honest and accurate information and support to Rod, Mum and myself. As a trained nurse of ten years working in intensive care I have often dealt with these situations from the 'other side'. Despite this I felt very much out of my depth in the environment of our own home.

Helen McGuire talks about her Stepdad, Rod, and friend, Ma, who were cared for by Sue Ryder

Frequently asked questions

How can I be referred/make a referral?

If you would like to be referred to our care, or refer someone else, please download and send back our referral form. You can also call our Palliative Care Hub on 0330 053 6092 to discuss how our care could help.

How much does it cost to use the services at South Oxfordshire Palliative Care Hub?

The expert care that we provide is free of charge to patients and their families. We rely on the generosity of our local supporters, who raise funds to cover the majority of our running costs.

What should inpatients bring with them?

When you’re admitted to South Oxfordshire Palliative Care Hub, we would recommend that you bring:

  • A variety of comfortable day and night clothes
  • Well-fitting non-slip shoes or slippers
  • Your wash bag and toiletries
  • Any personal electrical equipment like laptops or tablets (which will be PAT tested by our in-house electrician)
  • Your current medication - we don’t store large quantities of medication so please only bring in medication you are currently taking

What is the food like?

We have an in-house catering team that prepare and cook three meals a day. We have an extensive menu with the aim of encouraging you to eat well. We will always do our best to cater to your individual taste. Our staff will also prepare you light meals and snacks outside of the normal meal times.

Visitors can pre-order food from the menu and pay at Reception. We also have a vending machine and a coffee machine.

What are the visiting times?

There are no restrictions on visiting times for our inpatient unit and it is sometimes possible for family members to stay overnight with you. This would need to be discussed beforehand with the nurse in charge.

There is no charge for this service.

Is there parking, and is it free?

Yes, we have free parking available.

Can pets and children visit the hospice?

Your children and grandchildren are always welcome. We ask that they are supervised by an appropriate adult when they’re here. 

Well-behaved pets are very welcome to visit the hospice, we value them as part of the family. Please ask a member of the nursing team if you would like to arrange this. 

Is there WiFi?

Yes, there is WiFi. Please ask a member of staff for the WiFi name and password. 

How can I raise money for Sue Ryder South Oxfordshire Palliative Care Hub?

If you would like to support Sue Ryder Nurses and the hospice through fundraising please call us on 01491 641 384, extension 246. Our Fundraising team would be happy to talk with you about the different ways that you can help. 

Our brilliant fundraisers keep us going, by providing vital funds which enable us to help as many people as possible, and by spreading the word about Sue Ryder Nurses and the work we do, so more people know about us and how we can help.