South Oxfordshire Palliative Care Hub

Address

Joyce Grove
Nettlebed
Henley-on-Thames
RG9 5DF
United Kingdom

Contact
0330 053 6092
Event location map

South Oxfordshire Palliative Care Hub

The Sue Ryder South Oxfordshire Palliative Care Hub supports people aged 18 and over who are dying from life-limiting conditions such as cancer, heart failure and lung disease.

At Sue Ryder we believe that everyone at the end of life should have access to medical and emotional support in their preferred setting, which is why we provide Hospice at Home care in the community as well as inpatient beds in a hospice setting.

You may have noticed that we have recently changed our name. We will always be here for you and your family, changing our name from Sue Ryder Nettlebed Hospice to The Sue Ryder South Oxfordshire Palliative Care Hub simply means that we are expanding our services to provide more care for more people.

Nurses at the South Oxfordshire Palliative Care Hub
Nurses at the new South Oxfordshire Palliative Care Hub.

Sue Ryder offers a range of services from our South Oxfordshire Palliative Care Hub

Inpatient unit

Our inpatient support is currently provided from our 12-bedded unit at Nettlebed Hospice. By relieving symptoms such as pain, breathlessness and nausea, our specialist teams make people as comfortable as possible. 

Community services

Our Hospice at Home team provides palliative care for people in their own homes. This service is delivered by a dedicated team of Sue Ryder registered nurses and nursing assistants delivering rapid response and planned care to patients in the community. We also provide assistance with personal care e.g. assisted washing, re-positioning and toileting. 

The Hospice at Home service is currently available Monday to Friday between 9am and 5pm. As we progress through the coming months, the Hospice at Home service will provide support 24 hours a day, seven days a week.

Our other community services include services for our day patients which include symptom assessment, medication review and management, social and emotional support and carer respite.

Coordination and advice line

Our telephone line provides specialist advice, support and care co-ordination to patients, their families and carers, and healthcare professionals. The telephone line is supported by a team of specialist Sue Ryder nurses and consultants who work with GPs, community nursing teams, and other palliative care providers to ensure our patients receive the best possible care.

To contact the Sue Ryder South Oxfordshire palliative Care Hub please call 0330 053 6092. You can currently contact us from 8am until 6pm, seven days a week.

As we progress through the coming months, the hub will provide support 24 hours a day, seven days a week.

The Sue Ryder community nurses were an unbelievable team providing easily accessible, honest and accurate information and support to Rod, Mum and myself. As a trained nurse of ten years working in intensive care I have often dealt with these situations from the 'other side'. Despite this I felt very much out of my depth in the environment of our own home.

Helen McGuire talks about her Stepdad, Rod, and friend, Ma, who were cared for by Sue Ryder

Frequently asked questions

What do I need to bring if I’m on the inpatient unit?

Please bring:

  • A variety of comfortable day and night clothes
  • Well-fitting non-slip shoes or slippers
  • Your wash bag and toiletries
  • Any personal electrical equipment (which will be PAT tested by our in-house electrician)
  • Your current medication - we don’t store large quantities of medication so please only bring in medication you are currently taking

How can I get referred?

If you would like to be referred, or refer someone else, to our care please download and send back our referral form. You can also call our Palliative Care Hub on 0330 053 6092 to discuss how our care could help.

What are the visiting times?

There are no restrictions on visiting times for our inpatient unit and it is sometimes possible for family members to stay overnight with you. This would need to be discussed with the nursing staff in charge first.

There is no charge for this service.

Can pets visit?

Yes, well-behaved pets are very welcome to visit. Please ask a member of the nursing team if you would like to arrange this.

Do I need to bring my own food?

We have an in-house catering team that prepare and cook three meals a day. We have an extensive menu with the aim of encouraging you to eat well. We will always do our best to cater to your individual taste. Visitors can also pre-order food from the menu and pay at reception and we also have a vending machine along with a coffee machine.

How much does it cost to use Sue Ryder services?

The services that we provide are free of charge to patients. We rely on the generosity of our local supporters to raise funds to cover the majority of our running costs. If you would like to support through fundraising please call us on 01491 641 384 extension 246 and we would be happy to talk with you about the different ways that you can help.