Training feedback

Feedback to date on the 'What Matters to Me' programme has been excellent. We have received overwhelmingly positive comments about the content, delivery and format of the course.

When staff are able to think about things through a human rights lens, and what an individual might need in order for them to have their basic rights, they see things differently.

The Care Quality Commission (CQC)1

Improving knowledge and confidence

A high proportion of people to date have rated their knowledge of human rights and confidence to use it in the workplace far higher following the training and this knowledge and confidence is maintained over time:


  • 27% pre-training
  • 91% 2 weeks after the training
  • 88% 6 months after the training


  • 23% pre-training
  • 94% 2 weeks after the training
  • 86% 6 months after the training

Really well organised, paced and delivered. It has really made me reflect upon my practice and has given me a tool kit for challenging others and ensuring that human rights issues are identified and addressed.

A course participant


Attendees were asked whether the training had enabled them to meet the following outcomes:

  1. Balance risk in decision-making – 74% said yes
  2. Deliver better-person centred care – 78% said yes
  3. Improve the way that service users, their families and carers are involved in decision-making – 77% said yes
  4. Resolve conflicts between the needs of different service users – 50% said yes

End of project report

You can find more detailed information about attendees' responses to our online training workshops by viewing or downloading our ‘What matters to me’: A human rights approach to end of life care End of project report, which reflects on our findings from workshops over the previous two years.

1 CQC: Out of sight? Who cares - a human rights issue