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Service user participation

The people we support are at the heart of what we do as an organisation, those with life-limiting conditions, those important to them and those who are bereaved.

A female patient is sitting up in bed with a family member and a doctor in blue scrubs sitting beside. The family member has her arm round the patient and the doctor is talking.

At the heart of what we do

We are committed to ensuring that everyone who accesses Sue Ryder services is listened and responded to, so that they receive high quality, personalised care.

Service users have a unique contribution to make as they are experts by experience in addition to any other skills, qualities or knowledge they have. Their voices, experience and support, shape and direct our activity across health and social care: this is evident in our approach to quality improvement and in our influencing and policy work.

We are also expanding our service user participation to other activities, such as recruitment, service planning and delivery, and assuring the quality of our services.

Our Service user participation strategy

Service user participation is now 'business as usual' at Sue Ryder. But our strategy, running from 2018-23, helped us achieve this.

Close up of doctor placing stethoscope around his kneck
What is palliative or end-of-life care?
This page explains what palliative care and end-of-life care is, what type of care and support Sue Ryder provides, and who provides it.
A patient is sat up in bed, holding hands with a family member sat next to them. In the foreground is a nurse, talking to them.
Sue Ryder Nurses
Sue Ryder Nurses are privileged to be there to give care and support for people and their families at the most difficult time of their lives.