Service user participation

The people we support are at the heart of what we do as an organisation, those with life-limiting conditions, those important to them and those who are bereaved.

A female patient is sitting up in bed with a family member and a doctor in blue scrubs sitting beside. The family member has her arm round the patient and the doctor is talking.

At the heart of what we do

We are committed to ensuring that everyone who accesses Sue Ryder services is listened and responded to, so that they receive high quality, personalised care.

Service users have a unique contribution to make as they are experts by experience in addition to any other skills, qualities or knowledge they have. Their voices, experience and support, shape and direct our activity across health and social care: this is evident in our approach to quality improvement and in our influencing and policy work.

We are also expanding our service user participation to other activities, such as recruitment, service planning and delivery, and assuring the quality of our services.