Feedback and complaints

Our supporters are incredibly important to us. Without your help, we simply wouldn’t be able to help the people who need us – or carry on providing and developing the services that so many depend on.

If you have a comment, compliment or complaint, please complete our form and a member of our Retail or Supporter Care team will be in touch soon.

Retail complaints can be made using the online feedback form below by selecting if your feedback relates to a charity shop or our online shop.

Find out more about our supporter promise, and how you should expect those who represent Sue Ryder to behave.

Please note, if you have a healthcare related complaint, please visit our approach to quality.

Find our what we'll do when you make a complaint about our fundraising activity.

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We'd love to keep in touch with you to tell you all about our work and how you can support it

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For further details about how we use and protect your information, please view our privacy policy at www.sueryder.org/privacy.

You can change your contact preferences, request a copy of our privacy policy or ask any questions by contacting supportercare@sueryder.org or 0808 164 4572.