Sue Ryder welcomes CQC apology and upgrade to hospice rating

“We are pleased that the CQC has confirmed there was an error in their scoring process for Sue Ryder Wheatfields Hospice.”

"We are pleased that this matter has now been resolved. The amended rating reflects what we had identified and were actively addressing, following our own quality reviews and safety controls, before the CQC inspection took place.

“Our internal findings had already led to an improvement plan being introduced, which our care teams have carried on working relentlessly to deliver.

“The initial, incorrect rating has caused distress to the patients we care for, their families, our clinical teams, the healthcare professionals we work alongside, our supporters and volunteers too.

“I want to thank our supporters for continuing to believe in us throughout this period, which has been really appreciated by our teams at the hospice. I also want to thank our clinical teams for the huge amount of professionalism and dedication they have shown throughout this difficult time.

“While we are pleased with the outcome of the CQC rating review, we recognise that further improvements are needed and are already underway. Our teams remain focused on delivering the established improvement plan with professionalism and commitment.

“We have had a strong working relationship with the CQC for many years, and we are grateful for the time they have taken to review this matter. I hope this brings closure and clarity to everyone.

“Sue Ryder Wheatfields Hospice is now focused on moving forward, restoring confidence, and working with the CQC and our partners to continue our vital work caring for the people of Leeds.”