“Every day counts – it is a cliché, but it is true. It is rewarding helping patients to get the best care they deserve”

When a Sue Ryder Nurse role was advertised at Sue Ryder St John’s Hospice in 2017, Nicola seized the opportunity. Since then, she has become a valued member of the hospice’s inpatient unit team, caring for people with life-limiting conditions, and has been helping everyone to stay vigilant during this unprecedented time in healthcare.

Sue Ryder Nurse, Nicola Fountain

For this year's International Nurses Day on 12 May, we’re sharing Nicola’s experience of being a Sue Ryder Nurse, to help celebrate the dedication of our nursing teams, and to encourage others to find out more about a nursing career in palliative care with Sue Ryder.

Becoming a nurse

“I didn’t train to be a nurse until I was 30,” said Nicola. “I worked in office administrator jobs and also spent some time travelling. I didn’t quite find what I wanted to do. I considered a career in the police, but nursing won. Every day counts – it is a cliché, but it is true. It is rewarding helping patients to get the best care they deserve.”

After her nurse training, Nicola worked in the Department of Medicine for the Elderly at Luton and Dunstable University Hospital. She then worked as part of the Hospital at Home team offering an outreach service to prevent unnecessary visits to the site, which included administering intravenous medication to people in their own homes.  

Passionate about palliative care

“I am passionate about palliative care and when a job came up at Sue Ryder St John’s Hospice it was my opportunity,” she added.

Nicola started working as a Staff Nurse on the Bedfordshire hospice’s 15-bed inpatient unit in September 2017.

She is part of a multidisciplinary team, which includes fellow nurses and nursing assistants, doctors, a physiotherapist, occupational therapist, family and bereavement support workers and a chaplain/spiritual care coordinator. Together, they provide holistic care, focussing not only on the medical side of things but on emotional, practical and spiritual support.

“The hospice is a friendly place,” Nicola added. “When I first started, I had come to a new area, but soon met lots of new people. Everyone helped me to settle in.”

Sue Ryder St. John's Hospice's garden, with flower beds and a bench
A view of the Sue Ryder St John's Hospice garden in full bloom

Spending time with patients

Nicola’s typical day starts at 7am, with a handover from colleagues who have cared for patients overnight. Next up is a round of the ward to check in on patients.

“A key part of our patient care is making sure people are as comfortable as possible,” she said. “This includes relieving any symptoms they might be experiencing, such as pain, breathlessness and nausea.”

Other typical tasks include helping the nursing assistants with personal care and liaising with doctors about any alterations to medication.

“The most rewarding part of my job is being able to spend time with patients,” said Nicola. “I have the time to really get to know and care for them.”

Nicola and her colleagues also take it in turns to work night shifts. “We offer 24-hour care. Jobs don’t get left undone and things don’t get put off. There is always someone there, all day and night. The care we give is really important – it has to be done and it has to be done right.”

Pulling together during the pandemic

When Prime Minister Boris Johnson announced that people ‘must stay at home’ back in March 2020, Nicola was on annual leave at the time. “I remember thinking, ‘I better go back to work’.”

“I came back to the hospice and started helping out. The first few months of the pandemic were a big learning curve,” she said. “It was a challenging time. The guidance changed rapidly and there was a lot to get my head around. But everyone really pulled together and there was plenty of support offered – from the hospice’s senior management team to support services, family support and our chaplain. They were all there if you needed it.”

Nicola and the team had to quickly adapt to new ways of working to keep everyone safe - including wearing lots of personal protective equipment (PPE). She says that she has found the restrictions to visiting especially challenging. “It has been very difficult and different. We were used to relatives and loved ones coming in to the hospice 24/7.”

“The pandemic has shown that team work is really important. We shine the most when we work together.”

Join our team and be there when it matters

Sue Ryder St John’s Hospice is currently searching for Registered Nurses, Staff Nurses and Nursing Assistants to join its 'Outstanding' CQC-rated hospice and be there when it matters for local families.

The Bedfordshire-based hospice offers time to care in one of the most rewarding areas of nursing, in a supportive and friendly environment with great benefits.

Read more stories from other Sue Ryder Nurses to find out more about their experiences of working in our hospices and neurological care centres.

A nursing career in palliative care with Sue Ryder

If you are inspired by Nicola's story to join our team, please do get in touch. You'll be helping to give the expert, compassionate care we provide to people through the most difficult times of their lives.

Sue Ryder Nurse, Nicola

Sue Ryder Nurse

Nicola

Sue Ryder Nurse, Nicola, works at Sue Ryder St John's Hospice on the inpatient unit. Here, she shares her experiences of working in palliative care at Sue Ryder in the hope it will inspire others to pursue a nursing career with us.