Our Impact Report, Trustees' Report and Accounts We aspire to create a world where everyone has access to personalised and compassionate care. Read our Impact Report for 2019/20 and find our previous annual reports. Our Impact Report 2019-20 Learn more about our work this year in our Impact Report - "There when it matters: how we made an impact - 2019-20". How we raised and spent our money In 2018-19 we generated £52.5m to keep our services running and provide 2.2 million hours of care. £24.1m of that was raised through our shops or from our supporters. Previous Annual Reports and Account statements Read or download our full Trustees' Annual Reports and Account statements for the past few years to see where we've been and how far we've come.