Thanking Day

The Thanking Day will be a day dedicated to thanking Sue Ryder supporters who have donated to us in 2025.

On the day, Sue Ryder staff will telephone our supporters to thank them and let them know how much their giving means to us and the families that we support.

If you donated your own money to Sue Ryder last year and you haven’t previously told us that you don’t wish us to contact you by telephone, you may receive a thank you call.

Whilst we will endeavour to call our supporters on the Thanking Day (15th January), some supporters may be contacted between 16th – 23rd January. No thank you calls will be made after 23rd January.

If you are called, it will be during business hours (Monday – Friday, 9:00am – 5:30pm).

If you receive a thank you call, it will be from a Sue Ryder staff member.

If a staff member calls you but doesn’t get through, they will make one further attempt to call you. If they aren’t able to get through to you on their second attempt, they will leave you a voicemail message (if they are able to do so).

If you don’t wish to receive a thank you call, or you don’t want us to contact you at all by telephone, please telephone our Supporter Care team on 020 7554 5985 or email supportercare@sueryder.org to update your preferences.

Alternatively, if you do receive a call from us on the Thanking Day (or subsequently between 16th – 23rd January), you can let the staff member know that you don’t want to hear from Sue Ryder by telephone in the future.

Sue Ryder will respect your wishes and stop calling you.

No. The thank you calls won’t be recorded.

To find out more about our Thanking Day, please call our Supporter Care team on 020 7554 5985 or email supportercare@sueryder.org