Sue Ryder statement on planned phased re-opening of charity shops: Summer 2020

Sue Ryder will begin to re-open a small number of its high street charity shops from Monday 22 June. The charity will look to open more shops throughout July and August, once it is confident that this can be done safely.

Heidi Travis, Chief Executive of Sue Ryder, said:

"Sue Ryder's priority is the safety of its staff, volunteers and customers and as such the charity is introducing new ways of working into its retail network."

"The stores will be operating reduced opening hours with a limit on the number of customers in each shop at any one time. Floor markings have been put in place in order to help guide customers on how best to maintain a social distance and all changing rooms will remain closed."

"All donations will be stored for 72 hours (changing to 48 hours from Monday 6 July) before being sorted and put on the shop floor and routine shop cleaning has been enhanced. Acrylic screens are in-situ at the tills and hand sanitiser will be available for customers and staff.

"Sue Ryder will continue to monitor the situation and adapt our strategy in line with Government advice.

"We are incredibly grateful to our supporters for their donations, however, due to our additional safety measures we have to store donations for 72 hours (48 hours from Monday 6 July) before we can handle them.

"The capacity of our shops means that there may be occasions where we have to refuse donations and ask customers to come back at a later date. We would like to apologise in advance for any inconvenience this may cause."

Shops opened during w/c 22 June 2020

Shops due to open w/c 6 July 2020

For more information

For the latest openings from June 22, hours of operation and contact details, please visit our charity shop listing page.