Sue Ryder Neurological Care Centre Lancashire's value of care rated ‘Outstanding’ by Care Quality Commission report

The value and effectiveness of the care provided at Sue Ryder Neurological Care Centre Lancashire has been deemed ‘Outstanding’ in a recent report issued by the Care Quality Commission (CQC).

The team at Sue Ryder Neurological Care Centre Lancashire
The team at Sue Ryder Neurological Care Centre Lancashire

An excellent commitment to providing exceptional care

The CQC, an independent regulator of all health and social care services in England, carried out a full inspection of staff and services at the centre at the end of 2021 and overall rated the centre as ‘Good’, whilst highlighting that the quality of care delivered was ‘Outstanding’, meaning people's outcomes were consistently better than expected compared to similar services.

The report also emphasised that the skills, knowledge, training and support of staff demonstrated an excellent commitment to providing exceptional care, which was embedded into the practices of the staff and the management team.

Kind support with respect and dignity

Also reflected in the report findings was that patients and residents of the centre were supported by staff who were kind and caring and who maintained their dignity and privacy and treated them with respect at all times. One resident who inspectors spoke to commented, "I do believe staff cannot do enough for me, I only have to ask."

This is the first time that the centre has received a CQC inspection since it opened its doors in April 2020, offering dynamic and person-centred care to people across the county living with neurological conditions.

Commenting on the report’s findings, Chris Walbank, Service Director at Sue Ryder Neurological Care Centre Lancashire said:

“I am absolutely delighted that the passion, commitment and ability of the centre’s staff have been reflected in this report. In what has been an extremely testing and challenging year, I have been blown away by how the staff have adapted and really stepped up to ensure that the care they provide has remained nothing short of excellent.”

Seeing the person, not the condition

Chris continued: “They are very respectful of the fact that for our residents, this centre is their home and are a real embodiment of Sue Ryder’s ethos of seeing the person and not the condition.

“Going forward, we will continue to build on this strong foundation, ensuring that those we support receive high-quality, expert care that allows them to thrive in their everyday lives, therapy sessions and social activities.”

Find more information about Sue Ryder Neurological Care Centre Lancashire, the expert neurological care they provide and ways you can help to support them.