Modern slavery statement

Sue Ryder is a national charity providing health and social care in our hospices and the community. To fund our services, we raise money through various channels, including our charity shops, which sell both donated items and new goods sourced by our trading subsidiary, Sue Ryder Direct Ltd.

We are committed to ensuring that modern slavery and human trafficking are not present in our supply chains or any part of our business. To strengthen our oversight, we have shifted from using overseas suppliers (agents) in China and Vietnam to focusing on UK-based suppliers, allowing for greater transparency and control over our supply chain practices.

At Sue Ryder, we strive to be a responsible business by working only with suppliers who share our values.

Our policies include:

• Recruitment policy
• Procurement policy
• Whistle-blowing procedures
• Anti-Slavery and Human Trafficking Policy
• Anti-fraud, Bribery and Corruption Policy
• Workplace Relationships – policy and procedure
• Values and Behaviours (expected of our staff)

To ensure these policies are effective, we regularly review and update them. We actively monitor our supply chain for risks of modern slavery, and our contracts with suppliers require them to adhere to our Anti-Slavery Policy and provide annual compliance statements.

We have embedded robust contractual controls to prevent modern slavery:

• Our contracts with UK and European suppliers require compliance with our Anti-Slavery Policy, annual compliance statements, and due diligence procedures.
• Suppliers must provide details of their factories, and changes must be approved by Sue Ryder.
• Non-compliance may result in termination of contracts and removal from our supply chain.

Due diligence forms are completed in respect of major suppliers. Verisio Ltd. (www.verisio.com) who specialise in supply chain transparency and modern slavery act due diligence for brands and retailers, are appointed by us to evaluate human trafficking risks and slavery risks in our supply chain and they conduct supplier self-assessments and review and request social compliance audits which cover all aspects of the supply chain including safety, human trafficking, child labour and other legal requirements of our existing suppliers.

All new suppliers are subject to Verisio’s checks before being appointed.

Our due diligence and reviews include:

• Requesting information relating to the supplier’s management of their supply chain, policies and due diligence
• Understanding and mapping the supply chain to assess particular products or geographical risks of modern slavery and human trafficking.
• Evaluating the modern slavery and human trafficking risks of each new supplier. This is to be achieved through supplier self-assessment processes and auditing.
• Removing suppliers and factories that are not compliant.

All suppliers have been issued with our updated Sue Ryder Code of Conduct with suppliers acknowledging their commitment to the Code of Conduct.

We are aware that another area of concern in relation to modern slavery is the use of agency staff. Our healthcare agency staff are provided by suppliers who have signed terms with Magnit global. The suppliers are audited on having their own, compliant modern slavery and human trafficking statements.

Magnit is a member of the Slave Free Alliance and takes steps to ensure that steps are in place to protect both itself, its’ clients and supply chain from the threat of human trafficking, slavery and forced labour. Magnit require all suppliers to comply with moral and legal obligations in place and to take all appropriate steps to ensure that their business operations are free from slavery and human trafficking, whether in the UK or elsewhere in their business or ongoing supply chain. Recruitment agencies supplying Magnit’s clients are required to be familiar with and comply with the procedures for reporting concerns regarding modern slavery to both itself and its clients.

All personnel as part of their induction have to read the Anti-Slavery and Human Trafficking Policy and undertake an e learning module on modern slavery to enable them identify and report their concerns to the relevant managers.

Sue Ryder remains committed to eliminating modern slavery and human trafficking within our supply chain and organisation. We encourage all stakeholders, including employees, suppliers, and the public, to report any concerns regarding modern slavery to via legal.department@sueryder.org

This statement is made pursuant to section 54(1) of the Modern Slavery Act and constitutes our Slavery and Human Trafficking Statement for the financial year ending 31st March 2024.

Dr Rima Makarem

Chair of Trustees

(Approved by the Board on 15th October 2025)