Your voice matters

We want you to feel safe, respected, and supported every single day you volunteer with us.

This policy is here to protect you, outline our standards of behaviour, and give you a clear route for raising issues.

Whether you have a concern, need to report an incident, or just feel like something isn’t right, please tell us. If you ever find yourself involved in a complaint or conduct process, whether you raised it or are answering to it, we promise to handle it with fairness, confidentiality, and kindness.

As part of the Volunteer Voice survey, you told us that you wanted more opportunities to provide feedback. So, in 2024, we launched the Sue Ryder Volunteer Forum.

Forum meetings take place online, every three months. The Forum is an inclusive and welcoming space for members to share their experiences and insights, to help shape the future of our volunteering programmes and create meaningful change at Sue Ryder.

We have put together a role description below, which explains more about becoming a Volunteer Forum Member. It covers what we hope you will bring to the role, how often we would like your support, the benefits of joining, and what you can expect from us.

To find out more about what it means to become a Volunteer Forum Member, please email volunteering@sueryder.org

Speak Up is our new online platform for reporting issues confidentially, which is available to all our staff and volunteers.

We want Sue Ryder to be a safe, inclusive and welcoming place, where everyone feels able to voice their concerns, no matter where they work or volunteer.

Just drop your suggestion in the box and we‘ll get back to you if you‘ve asked for a response.