Safe and warm: Useful contacts
Useful organisations and contacts that can support you, your family, friends or carers, to stay safe and warm. Whether you need advice about your energy bills, benefits or emotional support, the following contacts can help.
This page is part of our safe and warm information hub, which offers support with managing bills and keeping your home safe.
Age UK
Age UK’s helpline can offer advice on benefits, health and housing. They also have online information.
- Helpline: 0800 678 1602
- Online information: Energy advice for the home
Better Housing Better Health
Free impartial advice, managing energy bills, tariffs and suppliers, applying for grants and funding, home visits for installing free energy efficiency measures
- Helpline: 0800 107 0044
- Online information: About - Better Housing Better Health
Centre for Sustainable Energy
Energy advice online information hub
- Energy advice leaflets available in Easy Read formats and Arabic, Polish and Somali
Citizen’s Advice
Energy and water supply issues, money worries and more:
- Citizens Advice England and Wales: Find your local Citizen’s Advice
- Citizen's Advice Scotland: Find your local Citizen’s Advice Bureau
- Advice NI: Northern Ireland: Find local advice
Fire Safety
- Online information: Home Fire Safety Check – UK Fire Service Resources
- Find your local Fire Service: Find your service | Fire England
Locking Cooker valve
A simple safety device for your home, the locking cooker valve supports independent living by reducing the risk of gas-related accidents:
- SGN: 0800 975 1818 Locking cooker valve | SGN Your gas. Our network
Shelter
Shelter can help you find out your rights if you are renting through a helpline. For example, getting a landlord or housing association to make repairs so that you can keep safe and warm.
- Helpline: 0808 800 4444
- Online information: Shelter website
StepChange
Debt advice
- Helpline: 0800 138 1111
- Online information: StepChange.org
Turn2Us
Advice on benefits, housing, bereavement and more.
National Energy Action Helpline
Energy and benefits advice
- Helpline: 0800 304 7159
- nea.org.uk/get-help
- British Sign Language (Sign Video) available
UK Government
Information on Keeping warm and well: staying safe in cold weather including an easy read version and British Sigh Language translation.
YES Energy
Energy advice, free energy pack, income maximisation advice, fuel vouchers, help with connecting to gas for eligible customers
- Helpline: 03301 359 110
- Online information: yesenergysolutions.co.uk
Find your:
Find your local council - GOV.UK
Who’s my electricity network operator? – Energy Networks Association (ENA)
More information and advice
