Cookie policy

Information about our use of cookies across Sue Ryder websites

‘Cookies’ are small pieces of information stored on the hard drive of a user’s computer which contain information about the user.

The information is used to track a visitor’s use of the website and to compile statistical reports on website activity. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We may store information about your user preferences (e.g. preferred text size) using cookies which we can access when you visit our website in the future. We do this to help enhance your interaction with our website.

If you want to delete any cookies that are already on your computer, please refer to instructions for your file management software to locate the file or directory that stores cookies. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. You can find out more about this on the website AboutCookies.org.

However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. [Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies may include analytical/performance cookies or targeting cookies.]

We use the following cookies:

1.1 Strictly necessary cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

1.2 Performance cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

1.3 Functional cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

1.4 Marketing cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

You can find more information about the individual cookies we use and the purposes for which we use them and how long they are present in the details below.

Strictly necessary cookies

OptanonAlertBoxClosed

This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.

  • Lifespan: a year
  • Host name: sueryder.org

PHPSESSID

PHP session cookie associated with embedded content from this domain.

  • Lifespan: a few seconds
  • Host name: shop.sueryder.org

SSESS###########

Cookie used to record the user session during a visit. With every new visit a new and random number is generated. Does not expire, refreshed each login.

  • Lifespan: 23 days
  • Host name: sueryder.org

eupubconsent

This cookie is used by the IAB Europe Transparency & Consent Framework to store the user's consent to the data collection Purposes. The cookie holds an encrypted consent string that vendors participating in the framework can read and determine the user's consent.

  • Lifespan: 7979 years
  • Host name: www.sueryder.org

csrftoken

This cookie is associated with the Django web development platform for Python. It is designed to help protect a site against at particular type of software attack on web forms.

  • Lifespan: a year
  • Host name: counselling.sueryder.org

XSRF-TOKEN

This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.

  • Lifespan: a few seconds
  • Host name: actions.sueryder.org

_dc_gtm_UA-xxxxxxxx

This cookie is associated with sites using Google Tag Manager to load other scripts and code into a page. Where it is used it may be regarded as Strictly Necessary as without it, other scripts may not function correctly. The end of the name is a unique number which is also an identifier for an associated Google Analytics account.

  • Lifespan: a few seconds
  • Host name: sueryder.org

OptanonConsent

This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.

  • Lifespan: a year
  • Host name: www.sueryder.org

__cfduid

This cookie is used to identify trusted web traffic.

  • Lifespan: a month
  • Host name: onetrust.com, feefo.com, bootstrapcdn.com

ASP.NET_SessionId

General purpose platform session cookie, used by sites written with Miscrosoft .NET based technologies. Usually used to maintain an anonymised user session by the server.

  • Lifespansession
  • Hostname: www.muchloved.com

sue_ryder_session

Contains the session identifier for the user.

  • Lifespansession (120 minutes)
  • Hostname: actions.sueryder.org

nPDTOi8jBs3A9oaVJDHZsGhueO2P6LCqPsKJbNmW

Contains the session data. The session usage is purely technical - handling data such as the user's previous URL (for directing back on errors), error messages, flash data etc. No personal data is stored and this data is all held directly on the user's computer inside the session cookie. The data in all cookies set by Blueprint is encrypted.

  • Lifespansession (120 minutes)
  • Hostname: actions.sueryder.org

Performance cookies

_hjIncludedInPageviewSample

This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.

  • Lifespan: a few seconds
  • Hostname: community.sueryder.org

_gclxxxx

Google conversion tracking cookie.

  • Lifespan: 3 months
  • Hostname: sueryder.org

_gid

Used to distinguish users by Google Analytics – third-party analytics cookies: google analytics for statistical purposes. Type of data processed: IP addresses. To maximize the privacy of users / visitors, we use the “masking IP” feature, which imposes on the system the darkening of the last 8 digits of the IP address of the user / visitor before any type of processing is performed, making in fact the analyzed Purpose: to collect information, in aggregate form, on the number of users and on how they visit our site, to process statistics.

  • Lifespan: a day
  • Hostname: sueryder.org, muchloved.com

_hjAbsoluteSessionInProgress

This cookie is used by HotJar to detect the first pageview session of a user. This is a True/False flag set by the cookie.

  • Lifespan: a fe seconds
  • Hostname: sueryder.org

_hjTLDTest

When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

  • Lifespan: session
  • Hostname: sueryder.org

_hjFirstSeen

Unclassified cookie used by HotJar to analyse site use.

  • Lifespan: a few seconds
  • Hostname: sueryder.org

_hjid

Hotjar cookie. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

  • Lifespan: session
  • Hostname: sueryder.org

_hjIncludedInPageviewSample

This cookie is set to let Hotjar know whether that visitor is included in the data sampling defined by your site's pageview limit.

  • Lifespan: a few seconds
  • Hostname: www.sueryder.org, careers.sueryder.org, script.hotjar.com

_gat_UA-nnnnnnn-nn

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

  • Lifespan: a few seconds
  • Hostname: sueryder.org

_ga

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.

  • Lifespan: 2 years
  • Hostname: sueryder.org

JSESSIONID

This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.

  • Lifespan: session
  • Hostname: nr-data.net

_hjIncludedInPageviewSample

Functional cookies

mage-cache-storage

This cookie is used to facilitate content caching on the browser to make pages load faster.

  • Lifespan: a day
  • Hostname: shop.sueryder.org

mage-translation-storage

This cookie is used to facilitate content caching on the browser to make pages load faster.

  • Lifespan: session
  • Hostname: shop.sueryder.org

section_data_ids

This cookie is used to facilitate content caching on the browser to make pages load faster.

  • Lifespan: a day
  • Hostname: shop.sueryder.org

form_key

This cookie is used to facilitate content caching on the browser to make pages load faster.

  • Lifespan: a day
  • Hostname: shop.sueryder.org

mage-cache-storage-section-invalidation

This cookie is used to facilitate content caching on the browser to make pages load faster.

  • Lifespan: a day
  • Hostname: shop.sueryder.org

mage-translation-file-version

Facilitates translation of content to other languages.

  • Lifespan: session
  • Hostname: shop.sueryder.org

recently_viewed_product

Stores product IDs of recently viewed products for easy navigation.

  • Lifespan: 1 day
  • Hostname: shop.sueryder.org

recently_viewed_product_previous

Stores product IDs of recently previously viewed products for easy navigation.

  • Lifespan: 1 day
  • Hostname: shop.sueryder.org

Marketing cookies

_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

Google Analytics tag.

  • Lifespan: a few seconds
  • Hostname: sueryder.org

_uetvid

This cookie is used by Bing to represent a unique visitor.

  • Lifespan: 16 days
  • Hostname: sueryder.org

_uetsid

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.

  • Lifespan: a day
  • Hostname: suerdyer.org

_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

  • Lifespan: 3 months
  • Hostname: sueryder.org

VISITOR_INFO1_LIVE

This cookie is used as a unique identifier to track viewing of videos.

  • Lifespan: 6 months
  • Hostname: youtube.com

MUID

This domain is owned by Microsoft - it is the site for the search engine Bing.

  • Lifespan: a year
  • Hostname: bing.com

fr

Contains browser and user unique ID combination, used for targeted advertising.

  • Lifespan: 3 months
  • Hostname: facebook.com

CONSENT

YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.

  • Lifespan: 17 years
  • Hostname: youtube.com

test_cookie

This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange.

  • Lifespan: a few seconds
  • Hostname: doubleclick.net

2c.cId

To identify browsers between their visits to the site. Each browser is given a unique random identifier created by Nosto. Information about the browser's behavior on the site is then stored into Nosto's service as a customer profile under this identifier. The purpose and usage of this cookie is very similar to how web analytics tools, such as Google Analytics, work.

  • Lifespan4 years
  • Hostname: shop.sueryder.org

_gat_xxxxxxxxxxxxxxxxxxxxxxxxxx

Google Analytics cookie used for advertising and targeting.

  • Lifespan:
  • Hostname: muchloved.com