Referral to Thorpe Hall
If you are a patient or a family member:
As a hospice, we take referrals from the healthcare professionals who are caring for you, after it has been discussed fully with you and you have given your permission.
If you are wondering if an admission might be useful for you or someone close to you, please talk to your GP, hospital consultant or palliative care clinical nurse specialist. They’ll talk you through being referred to Thorpe Hall.
We are always happy to welcome visitors to view Thorpe Hall, so you have all the information you need in order to make the best decision for you, when the time comes. Call us on 01733 225900 to make an appointment.
If you are a GP, hospital consultant or palliative care community nurse specialist:
We welcome referrals from healthcare professionals. In the first instance, please download and fill in our referral form and send it to the hospice (instructions and contact details are on the form).
This form includes lots of useful information and may provide answers to some of the questions you may have.
Admission Requests are reviewed by hospice staff at 9:00am and 2:00pm each day. You will be contacted after that meeting so we can share the outcome with you.
If the referral is accepted, we will then discuss the admission process with you, and the time frame involved.
For same-day admissions, please call the hospice on 01733 225 900 and ask to speak to one of the medical team. We will then ask you to fax over the referral form, if appropriate.
At Thorpe Hall, we offer holistic care – our specialist medical and nursing team talks to you, our patient, and your loved ones if appropriate, to find out your priorities. The team develops your personalised care plan based on this information, focusing on your needs and preferences.
The medical team is made up of two palliative medicine consultants, specialty doctors, and doctors in training. They will also consult with our Sue Ryder Nurses and nursing assistants, an occupational therapist and physiotherapist, chaplaincy, the Family Support team, discharge support, complementary therapists and a clinical psychologist.
Everyone involved understands the importance of dealing with the physical, emotional, social and spiritual impact of life-limiting conditions, so that you can regain and retain as much quality of life as possible.
While our patients are receiving expert medical care, we encourage them to think of Thorpe Hall as a home from home. Each of our 20 bedrooms has en-suite facilities, garden access, television, Wi-Fi, storage and seating. We also have a spa bath for patients to use. You and your visitors are welcome to bring mobile phones and other electronic devices. Visitors are welcome to bring flowers for patients - our volunteers love arranging them. Feel free to display photos and favourite ornaments in your room.
We’re open 24 hours a day and all visitors – children and well-behaved pets included – receive a warm welcome. When you’re ready to leave us, we support you and your family through each step of the process. We ensure everyone’s needs are met as far as possible.
Thorpe Hall is proud to work with medical students from Cambridge University and nursing students from Anglia Ruskin University. They are closely supervised by our medical and nursing teams, while they learn how to best care for patients who are living with life-limiting conditions.
Hospice at Home
Thorpe Hall Hospice at Home supports patients who are finding it difficult to manage their condition at home.
This might be because your symptoms have suddenly become worse, your carer has been taken ill, or other support services you need aren't available.
Our Sue Ryder Nurses and nursing assistants are all trained to provide the care and support you need. They provide advice and support with managing your symptoms, help with personal care, and also offer emotional and psychological support to you, and those close to you.
How to access our Hospice at Home service
Our service is available seven days a week, and we are happy to take referrals from healthcare professionals at any time.
You can contact us directly by calling 01733 225 936.
Family and bereavement support
Being referred to a hospice can be a difficult time for a patient, and their family and friends too.
Our family support team is here to offer emotional support from the time a patient arrives at Thorpe Hall and for as long as it is helpful – to the patient, their family and friends.
The team is made up of specially trained staff and volunteers, some of whom have training and expertise in supporting children and young people at this often difficult time.
Emotional, spiritual and practical care
The team can help as people come to terms with a diagnosis or the death of a loved one. They can also signpost to other organisations, charities or networks for help and support with specific issues or concerns.
We also have a Spiritual Care team that offers religious and spiritual support to patients and their families, of all faiths and none.
When the time comes, the Family Support team can provide bereavement support.
Support for adults
This may be one to one, by attending our bereavement support group or by joining Wayfinders, which is our monthly walking group for those who have been bereaved.
Support for children
For children affected by the death of someone special, we offer one-to-one bereavement support.
How to get in touch
For more information about accessing the family support available at Thorpe Hall, please call 01733 225 900 or email email@example.com
We offer a range of therapies which may ease symptoms and promote well-being.
Complementary therapies supplement and support conventional medical treatments. They can have a balancing and harmonising effect on spiritual, emotional and mental health, improving quality of life for both patients and carers. Complementary therapies may ease pain, breathing difficulties, headaches, nausea, vomiting, anxiety and constipation and make it easier to cope with your illness.
Who may benefit?
We may recommend complementary therapies when you're living with a life-limiting condition. Day Services users and patients' loved ones can also benefit too. Our services are given free of charge to inpatients, families and friends.
What therapies do we offer?
- Aromatherapy: pure essential oils, with therapeutic properties, are blended and used during gentle massage.
- Reflexology: gentle pressure is applied to specific areas of the feet or hands to release energy and encourage circulation in corresponding to areas of the body.
- Bowen technique: gentle touch relieves aching muscles and helps with mobility. It can be done through clothing.
- Massage: gentle massage may relieve pain, promote physical and mental relaxation and stimulate the body's vital energy.
- Indian head massage: a deeply relaxing massage to your upper back, shoulders, neck, scalp and face which can ease tension.
- Reiki: coming from the Japanese word meaning 'universal life force energy', Reiki channels this energy to where it is needed most.
Where are therapies carried out?
We have a dedicated room for complementary therapy at Thorpe Hall. If you are an inpatient, our therapists can visit you in your room. At your home, we can carry out treatments wherever you feel most comfortable.
Find out more
Please call 01733 225900 to speak to a member of staff about complementary therapy at Thorpe Hall.
At Thorpe Hall Hospice, our team of doctors provides expert medical care to our patients.
The team is led by two palliative medicine consultants, alongside experienced speciality doctors, and junior doctors at different stages of their training. Medical students join us at various times during the year to learn about managing patients with life-limiting illnesses. They are closely supervised by senior staff.
After being admitted, you, and your family if appropriate, will meet with one of our doctors. Following that consultation, we create your personalised therapy plan, drawing on all the expertise that is available at the hospice. We review your plan regularly and adjust it as necessary.
Our team practise in the community, consult at other healthcare settings, and work with Cambridge University, sharing our expert knowledge and experience of diverse aspects of palliative care.
If you are living with a long-term condition, or need rehabilitation, our Day Services staff and volunteers can identify and organise activities to support you to reach your goals.
We offer access to an onsite gym. The activity schedule includes gardening, arts and crafts, quizzes, and baking. We organise days out, which might include shopping, hydrotherapy, sailing or bowling; and we draw on support from the wider Thorpe Hall team of medical staff and therapists.
The Day Service team also run complementary therapy sessions, and a monthly cafe for those living with dementia, and their carers.
We're here to care for you
Our team provides round the clock support.
We will involve you and your family in developing a personalised care plan to help manage your symptoms, and to maintain your well-being during your stay with us.
Our consultants lead a team of doctors to provide individual, high quality, symptom control.
A team of senior nurses, registered nurses and nursing assistants will provide the care and support you need 24 hours a day.
Family Support team and Spiritual Care
Our specially trained staff and volunteers offer emotional and practical support to you and your loved ones during your time with us, and afterwards too. Our Head of Spiritual Care works with local faith leaders to provide whatever support you need.
Our occupational therapist will support you to retain your mobility and independence. Complementary therapies are available in your room, for inpatients, or in our dedicated therapy room.
Our team will discuss your future care options to ensure you have the right ongoing support.
IMPACT group – service user involvement
Feedback from those we care for is very important to us. It helps us to plan for the future, ensure that we are meeting our patient’s needs and constantly improve our services to ensure that we maintain our high levels of care. To help us achieve this, we run a regular IMPACT group made up of people who have had first-hand experience of our care and services.
We also use real time feedback which enables patients to share their views with us during their stay.
Our IMPACT Group meets each month on a Friday at 9.30am at Sue Ryder Thorpe Hall Hospice, with refreshments provided. For more information and for future dates, please call 01733 225900
Our Therapy team of occupational therapists and physiotherapists promote overall wellbeing through a holistic approach to physical, emotional and spiritual health.
Our aim is to give you the advice, tools and techniques you need to:
- maintain and improve your mobility, skills and confidence
- do the everyday things that matter to you
- cope with difficult symptoms
Occupational therapy and physiotherapy
Our occupational therapist will help you identify what you can manage, working out practical solutions to everyday tasks which you're finding more difficult.
Our physiotherapist can advise on exercise and movement to ensure you’re confident when moving about, and to keep you as active as possible.
We can help with:
- equipment to help you around the house – such as stair rails, walking aids and transfer aids
- therapeutic breathing techniques
- techniques to help with fatigue and tiredness
- ways to prevent falls
- home assessments
- advice on pain management, to work alongside medication
- referrals to relevant community services
- low level relaxation
- anxiety management
Please contact the hospice on 01733 225 900 and ask to speak to the Therapy team.
When someone is experiencing fear and anxiety, spiritual support can be a huge comfort. Regardless of faith or belief, our Spiritual Care team is here for patients, families and carers to bring peace of mind. We can help with any religious needs you have, or if we can't help, we'll connect you with people who can.
We provide reading material for reflection, and also have some religious artefacts that you might choose to use. The Sanctuary at Thorpe Hall is a perfect area for quiet reflection, or you might want to take materials to your room or to the gardens.
Share a hobby, try something new or rediscover a pastime
The specially trained volunteers on our Get Creative team can help you spend your time with us at Thorpe Hall Hospice doing activities that you enjoy.
Love Scrabble? Enjoy gardening? Looking to reconnect with far-flung loved ones? Fancy making a card for a family celebration? Relish a daily walk?
Our team can help you do all this, and more, in your own room, in our dedicated activity rooms, or out and about.
You are also welcome to join organised activities and entertainment with our Day Services team and regular Synergy Café on Mondays.
Our team will talk to you about Get Creative when you are admitted to Thorpe Hall.
Interested in education and training?
We run training sessions on a variety of subjects, and provide high quality clinical training placements for students from different disciplines, including medicine, allied health professions and nursing.
Our Sue Ryder Nurses
Our nurses are privileged to care for people at the most difficult time of their lives.