Thorpe Hall Hospice

Sue Ryder Thorpe Hall Hospice supports people through the most difficult times of their lives. Our doctors, nurses and carers give people the compassion and expert care they need to help them live the best life they possibly can.

Our services

Referral to Thorpe Hall

If you are a patient or a family member:

As a hospice, we take referrals from healthcare professionals after it has been discussed fully with you and you have given your permission.

If you are wondering if an admission might be useful for you, please talk to your GP, hospital consultant or palliative care clinical nurse specialist who will be able to advise whether a referral to Thorpe Hall would be right for you at this time.

We are always happy to welcome visitors to take a look around Thorpe Hall so you have all the information you need to make the right decision for you at the right time. If this is something you would like to do, please call us on 01733 225900 to make an appointment with our team.

If you are a GP, hospital consultant or palliative care community nurse specialist:

We welcome referrals from GPs, hospital consultants and palliative care clinical nurse specialists. In the first instance, please download and fill in our referral form and send it to the hospice (instructions and contact details are on the form).

This form includes lots of useful information and answers to some of the questions you may have.

Requests for admission are reviewed by hospice staff at 9am and 2pm each day. You will be contacted after that meeting so we can share the outcome with you.

If the referral is accepted, we will then discuss the process for admission with you and the time frame involved.

If you are seeking a same-day admission, please call the hospice on 01733 225 900 and ask to speak to one of the medical team. We will then ask you to fax over the referral form if appropriate.

Inpatient care

At Thorpe Hall, we offer holistic care – our team talk to patients, and their loved ones if appropriate, to find out what matters to each person. They then work together to develop a personalised care plan focusing on that patient’s needs.

Leading those discussions are a specialist medical team, which is made up of two palliative medicine consultants, specialty doctors and doctors in training. Closely involved are registered nurses and nursing assistants, an occupational therapist and physiotherapist, chaplaincy, family support team, discharge support, complementary therapists and a clinical psychologist.

Everyone involved understands the importance of dealing with the physical, emotional, social and spiritual impact of life-limiting conditions so that patients can regain as much quality of life as possible.

While our patients are receiving good medical care, we like them to think of Thorpe Hall as a home from home. Each of our 20 bedrooms has en-suite facilities, garden access, television, wi-fi, storage and seating. We also have two spa baths for patients to use. You and your visitors are welcome to bring mobile phones and other electronic devices. Visitors are welcome to bring flowers for patients - our volunteers love arranging them. Feel free to display photos and favourite ornaments in your room.

We’re open 24 hours a day and all visitors – children and well-behaved pets included – receive a warm welcome. When it comes to going home, we support patients and families through each step of the process to ensure everyone’s needs are met as far as possible.

Thorpe Hall is proud to support the training of medical students from Cambridge University and nursing students from Anglia Ruskin University. They work under close supervision of the medical and nursing teams to learn how to best care for patients living with life-limiting conditions

Hospice at Home

Thorpe Hall Hospice at Home supports patients who are finding it difficult to manage at home.

This might be because your symptoms have suddenly worsened, your carer has been taken ill or other support services aren't available.

Our team of registered nurses and nursing assistants are all trained to provide the care and support you need. They can provide advice and support with managing your symptoms, help with personal care, and also offer emotional and psychological support to you and those close to you.

How to access our Hospice at Home service

Our service is available seven days a week, and we are happy to take referrals at any time.

You can contact us directly by calling 01733 225 936.

Family and bereavement support

Being referred to a hospice can be a difficult time for a patient, and their family and friends too.

Our family support team is here to offer emotional support from the time a patient arrives at Thorpe Hall and for as long as it is helpful – to the patient, their family and friends.

The team is made up of specially trained staff and volunteers, some of whom have training and expertise in supporting children and young people at this often difficult time.

Emotional, spiritual and practical care

The team can help as people come to terms with a diagnosis or the death of a loved one. They can also signpost to other organisations, charities or networks for help and support with specific issues or concerns.

We also have a Spiritual Care team that offers religious and spiritual support to patients and their families, of all faiths and none.

Bereavement support

When the time comes, the Family Support team can provide bereavement support.

Support for adults

This may be one to one, by attending our bereavement support group or by joining Wayfinders, which is our monthly walking group for those who have been bereaved.

Support for children

For children affected by the death of someone special, we offer one-to-one bereavement support as well as our Charlie Chimp Club, giving 5 to 11 year olds a safe and caring environment in which to deal with their grief.

Download more information

Learn more about Charlie Chimp Club
 

How to get in touch

For more information about accessing the family support available at Thorpe Hall, please call 01733 225 900 or:

Email thorpehall@sueryder.org 

 

Befriending

Our volunteer befrienders provide emotional support to patients and families. They are there to provide company, listen or simply sit beside someone. They can visit a patients who is feeling lonely or give a carer a much-needed short break.

They can also help people to get out and about by accompanying them on a trip to the shops or cinema for example.

 

 

 

Complementary therapy

We offer a range of therapies which may ease symptoms and promote well-being.

Complementary therapies supplement and support conventional medical treatments. They can have a balancing and harmonising effect on spiritual, emotional and mental health, improving quality of life for both patients and carers. 

Anxiety, pain and side effects of medical treatments may be eased by a relaxing therapy, helping you cope better with your illness. Our therapies are given free of charge to inpatients, and their families and friends. Donations towards the cost of our care are always appreciated. 

Who may benefit? 
If you're living with a life-limiting condition complementary therapies may ease pain, breathing difficulties, headaches, nausea, vomiting and constipation. Day service members and patients' loved ones can also benefit from our therapies. 

What therapies do we offer? 

  • Aromatherapy: pure essential oils, with therapeutic properties, are blended and used during gentle massage.
  • Reflexology: gentle pressure is applied on feet or hands corresponding to areas of the body to release energy and encourage circulation.
  • Bowen technique: gentle touch relieves aching muscles and helps with mobility. It can be done through clothing.
  • Massage: gentle massage may relieve pain, promote physical and mental relaxation and stimulate the body's vital energy.
  • Indian head massage: a deeply relaxing massage to your upper back, shoulders, neck, scalp and face which can ease tension.
  • ReikieL coming from the Japanese word meaning 'universal life force energy', Reiki channels this energy to where it is needed most.

Where are therapies carried out? 

We have a dedicated complementary therapy room at Thorpe Hall or our therapists can visit you in your room. At home we can carry out treatments wherever you feel most comfortable. 

Find out more

Please speak to a member of staff to find out more information about complementary therapy at Thorpe Hall.

Involving those we care for (Acorns)

Service-user involvement

Feedback from those we care for is very important to us. It helps us to plan for the future and improve our services to ensure they continue to be incredible.

As part of this, we’re developing regional user groups of patients, families and carers and connecting them so that they can share their views and feed into our national group of Sue Ryder service users, ’Acorns’.

We also proactively ask for feedback from people who have used our services, so that we can constantly improve.

Medical expertise

At Thorpe Hall Hospice we have a team of doctors providing medical care to our patients.

The team is led by two palliative medicine consultants and also includes experienced speciality doctors as well as junior doctors at different stages of their training.

Medical students join the team at various times during the year to learn the skills of managing patients with life-limiting illnesses. They are closely supervised by senior doctors.

On admission each patient, and their family if appropriate, will meet with one of our doctors. Following the consultation, a personalised therapy plan will be created involving all the necessary expertise that is available at the hospice. This will be reviewed on a regular basis and adjusted accordingly.

Our team also take their expertise out into the community, other healthcare settings and Cambridge University to support training and education in various aspects of palliative care.

Day services

Our day service staff and volunteers work with people living with long-term conditions or requiring rehabilitation to identify and organise activities to support them to reach their goals.

Members have access to an onsite gym; activity schedule including gardening, arts and crafts, quizzes and baking; days out, which might include shopping, hydrotherapy, sailing or bowling; and support from the wider Thorpe Hall team.

The day service team also run complementary therapy sessions and a monthly cafe for those living with dementia and their carers.

We're here to care for you

Our team provides round the clock support.

We will involve you and your family in developing a personalised care plan to help manage your symptoms and maintain your well-being during your stay with us.

Medical team

Our consultants lead a team of doctors to provide individualised, high quality, symptom control.

Clinical team

A team of senior nurses, registered nurses and nursing assistants will provide the care and support you need 24 hours a day.

Family support team

Emotional and practical support is offered to you and your loved ones during your time with us, and afterwards too, by our specially trained staff and volunteers. Our head of spiritual care works with local faith leaders to provide support when you need it.

Therapist support

Our occupational therapist can advise and support you on retaining mobility and independence. Complementary therapies are available in your room or our dedicated therapy room. Continuing help Our team will discuss your future care options to ensure you have the right ongoing support.

Need more information?

For information about any of our services please ask to speak to a member of the relevant team.

Charlie Chimp Club

Charlie Chimp Club is a support group for bereaved families.

The club is open to anyone living in and around Peterborough with children aged 5–11 years, following an initial assessment of their needs.

Charlie Chimp Club is a safe, caring, non-judgemental environment, where children who have lost someone close to them can explore their experiences, thoughts and feelings with others who are in a similar situation.

We facilitate a range of creative activities – including arts and crafts and playing games – that can help them to share any feelings and concerns they have about their loss. 
 

Aims of the club:

  • Enable parents or carers of children who have been bereaved to meet other parents or carers who are in a similar situation
  • Provide an opportunity to support children in understanding and coping with their experiences of grief and loss
  • Offer a sense of normality and reduce isolation for everyone involved, through meeting with other families who have been bereaved
  • Build peer support within a group setting and encourage social support which can continue beyond the group, for both the children and their parents or carers.

About Charlie Chimp Club sessions

The sessions are hosted at Thorpe Hall Hospice, which is a safe and caring environment. The group meets in the mansion house, away from the building where care is delivered, but accessing all the hospice facilities and gardens as appropriate.

Charlie Chimp Club consists of day-long sessions on two consecutive Saturdays with children required to attend both sessions.

Support for parents and carers

We have found that children who take part in this group find it tremendously helpful in supporting them with their feelings of loss. We’re also aware that their experiences are just one part of a wider family picture. While the children are at each Charlie Chimp Club session parents and carers have their own get together.

As well as offering an informal setting for you to meet with others in a similar situation, at each session you will have the opportunity to discuss the activities your children are taking part in that week and any other issues you’re facing.

Get in touch

For more information on Charlie Chimp Club and when the next club will be running, please contact the Family Support Team at Thorpe Hall Hospice by calling 01733 225 900 or via email thorpehall@sueryder.org

Palliative rehabilitation

Our therapy team of occupational therapists and physiotherapists take a holistic approach to physical, emotional and spiritual health in order to promote overall wellbeing.

Our aim is to give you the advice, tools and techniques you need to:

  • maintain and improve your mobility, skills and confidence
  • do the everyday things that matter to you
  • cope with difficult symptoms.

Occupational therapy and physiotherapy

The therapy team takes a holistic approach to physical, emotional and spiritual health and well-being.

Our occupational therapist will help you identify what you can manage and work out practical solutions to every day tasks which you're finding more difficult.

Our physiotherapist can advise on exercise and movement to help build confidence in moving and keep you as active as possible.

We will work together to suggest:

  • equipment to help you around the house – stair rails, walking aids and transfer aids for instance
  • therapeutic breathing techniques
  • exercises
  • fatigue management techniques
  • falls reduction and prevention
  • home assessments
  • advice on pain management to work alongside medication • referral to relevant community services
  • low level relaxation
  • anxiety management.

More information

Please contact the hospice on 01733 225 900 and ask to speak to one of our therapy team members.

Spiritual care

When someone is experiencing fear and anxiety, spiritual support can be a huge comfort. Regardless of faith or belief, our spiritual care team is here for patients, families and carers to bring peace of mind. We can help with any religious needs people have, or if we can't help, we'll connect them with people who can.

The sanctuary is situated to the far end of the Winter corridor and can be accessed from there or through the doors in the glass corridor which lead through the Bradbury gardens. This is an area for quiet reflection and has materials to support reflection as well as artefacts to support faith-based worship. You are welcome to use these materials either in a patient’s room, the sanctuary or the gardens – the choice is yours.

Get Creative

Share a hobby, try something new or rediscover a pastime

Our Get Creative team of specially trained volunteers can help you spend your time with us at Thorpe Hall just as you'd like.

Love scrabble? Enjoy gardening? Looking to reconnect with far-flung loved ones? Fancy making a card for a family celebration? Relish a daily walk?

Our team can help you do all this, and more, in your own room, in our dedicated activity rooms or out and about.

You are also welcome to join organised activities and entertainment with our Day services team and regular Monday Synergy Cafe.

Our team will talk to you about Get Creative when you are admitted to Thorpe Hall.

Interested in education and training?

We run training sessions on a variety of subjects, and provide high quality clinical training placements for students from different disciplines, including medicine, allied health professions and nursing.

Image of a group of Sue Ryder nurses

Our Sue Ryder Nurses

Our nurses are privileged to care for people at the most difficult time of their lives.