South Oxfordshire Palliative Care Hub

Sue Ryder provides care for people facing a frightening, life-changing diagnosis. It’s not just expert medical care we provide. It’s the emotional support and practical things we take care of too. We do whatever we can to be a safety net for our patients and their loved ones at the most difficult time of their lives.

We are based in South Oxfordshire but also support people across the county borders into Berkshire and Buckinghamshire.

We offer a range of services including advice, support, care and co-ordination for people in the last year of life living in South Oxfordshire.

Community services

Coordination and advice line

Our telephone line provides specialist advice, support and care co-ordination to patients, their families and carers, and healthcare professionals. The telephone line is supported by a team of specialist Sue Ryder nurses and consultants who work with GPs, community nursing teams, and other palliative care providers to ensure our patients receive the best possible care.

To contact the Sue Ryder South Oxfordshire palliative Care Hub please call 0330 053 6092.

You can currently contact us from 8am until 6pm, seven days a week.

As we progress through the coming months, the hub will provide support 24 hours a day, seven days a week.

Hospice at Home

Our Hospice at Home team provides palliative care for people in their own homes. This service is delivered by a dedicated team of Sue Ryder registered nurses and nursing assistants delivering rapid response and planned care to patients in the community. They also provide assistance with personal care e.g. assisted washing, toileting and monitoring of symptoms.

The Hospice at Home service is currently available Monday to Friday between 9am and 5pm.

As we progress through the coming months, the Hospice at Home service will provide support 24 hours a day, seven days a week.

Inpatient care

Inpatient beds offer a specialist approach to complex symptom control and end of life care, with expert medical and nursing input. Sue Ryder staff are highly skilled in dealing with the physical and emotional effects of life-limiting conditions. By relieving symptoms such as pain, breathlessness and nausea, our teams make people as comfortable as possible.

Our therapy, family support and spiritual care teams are also there to care for the patient, their family and friends. Our inpatient support is currently provided from our 12-bedded unit at Nettlebed.

Day services

Our day services can support people to be cared for at home for as long as possible, providing practical care such as symptom assessment, medication review and management, as well as emotional support by preventing isolation and providing carer respite. How often someone comes in depends entirely on their circumstances and needs.

Groups are coordinated by a clinical nurse specialist and supported by our occupational therapy; physiotherapy; social worker; family support and complimentary therapy teams.

Therapy teams

Our therapy teams support and care for patients in a palliative care setting as well as in the community to maintain or build strength, relearn skills or find new ways of doing things depending on their own goals and interests so they can live their lives as fully as possible.

The team includes physiotherapists, occupational therapists and diversional therapists. Their work includes creating the best packages of care according to people’s needs. They work hard to enable people to stay in their preferred place of care and work in partnership with other community services to ensure patients are driving their choices. The team assess and adapt homes to ensure the patient feels safe and secure.

Complementary therapy

Complementary therapies are used alongside other clinical treatments. They contribute to the holistic approach of specialist palliative care supporting wellness of body, mind and spirit.

Complementary therapies can help improve feelings of wellbeing. This includes relaxation, sleep, energy levels and reducing stress and anxiety. Therapies are gentle and tailored to individual needs.

Our therapists have a recognised qualification in their own specialty and work closely with the medical team to support patient care.

Family and bereavement support

We provide a support service for any of our patients or their family members who need someone to talk to, helping them deal with situations or feelings that can be hard to cope with alone.

We can see people on a one-on-one basis or with other family members to work through feelings and situations they are currently experiencing or any worries they have about the future, loss or grief.

We also have our Online Community - a place to share experiences, get things off your chest, ask questions and chat to people who understand.

Social worker

Our social worker can make sure loved ones and carers receive emotional, practical and financial support, and put them in touch with other services that can help too. Our social worker has extensive experience in the area of human rights and mental capacity issues.

Our social work offers practical support by way of advice and information to the whole family about patient and carers needs and benefits, focussing on the protection of rights and advocacy on your behalf. You can discuss the care you are receiving at home and we can provide a link with social services if your support needs increasing. We can also help with your discharge back home or into residential or nursing care if required.

Spiritual support

It is not at all unusual to be confronted with thoughts and feelings of uncertainty when we or someone we love face serious illness.

Spiritual support can be a huge comfort. Regardless of faith or belief, we are here for people, families and carers to bring peace of mind. We can also help with any religious needs people have, or if we can't help, we'll connect them with people who can. In every case, our team is available to listen and to support.

Interested in education and training?

We run training sessions on a variety of subjects, and provide high quality clinical training placements for students from different disciplines, including medicine, allied health professions and nursing.

Sue Ryder Nurse at Leckhampton gazing at other nurse

Our Sue Ryder nurses

Our nurses are privileged to care for people at the most difficult time of their lives.