Tele-consultation is a new technology that is more commonly being used in hospital and other healthcare settings. Airedale NHS Foundation Trust is at the forefront of this service and we are working with the trust to offer the service to our Manorlands patients.

We can now offer iPads to some of our patients in the community. These are simple to use, and by touching an icon patients and their carers can make direct contact at any time with the nurse advisors at the telehealth hub for support and advice. Manorlands staff also have the facility to perform teleconsultations with patients with iPads and with local care homes if requested by the telehealth hub or by prior arrangement with patients.

The service is an extra to the services we provide, so it is up to the patient whether or not they want to take part. If they want to take part, we ask for consent to share medical information between the hospice, the GP and the telehealth hub at Airedale General Hospital to provide the best possible care and support. All medical records and any contact with the tele-consultation team will be kept confidential in the same way as a consultant or GP appointment. Only those healthcare professionals directly involved in their care will have access to records.

Tele-consultation is not a replacement for home or outpatient visits. But it does provide the patient with a different way of getting the help and support they need at a time and place that is most comfortable to them.