Frequently asked questions - Duchess of Kent Hospice

Frequently asked questions

How can I be referred?

To access our services, a healthcare professional such as your GP, hospital consultant, district nurse or specialist nurse will send a referral to us on your behalf. Our team will then work closely with you, your family and the healthcare professional to identify the best way we can support you. Our services are for people 18 years and over.
If you believe that you or someone close to you would benefit from our services then please ask your GP in the first instance, or telephone us and we will liaise with the relevant member of your healthcare team

Do patients have to pay?

No, we are a charity delivering free care to all our patients. We rely on the generosity of local supporters to help raise much needed funds to continue providing care to all our patients and their families or carers. 

Does the hospice just treat people with cancer?

No, we offer our services to people with life-limiting illnesses including cancer and non-cancer diagnosis such as advanced kidney problems or heart failure.  

How do I source information about the quality of care you provide?

We are regulated by the Care Quality Commission (CQC) and carry out regular audits of our care and services to ensure we are following best practice. Every year we produce a Quality Account that highlights our priorities for quality improvement over the year.

How do I feedback a comment about the service?

Feedback from our patients and their families is very important to us as it helps us to identify how we are doing and if we can improve our service. We issue patient feedback surveys within the Inpatient Unit and the community on a regular basis.

Is there a smoking area?

Smoking is not permitted anywhere in the main Hospice building. There is a designated area within the grounds of the hospice, which is a short walk from the main hospice building.

Is there any charge for my care?

There is no charge for people receiving care from the hospice. Patients, families, carers and friends may make a donation or a contribution to our work if they wish.  There are also many fundraising events that you may wish to support. This is always gratefully received.

Can children come and visit?

Yes they are welcome to visit but must be supervised by an appropriate adult at all times.

Are pets allowed?

Yes they are welcome to visit but must be suitably behaved and supervised by an appropriate adult at all times.