Sue Ryder Neurological Care Centre Dee View Court

Enquiries can be made directly or by a healthcare professional.  Referrals can be made with support from a Care Manager. To speak to a member of the team at Dee View Court, please call 01224 245920 for an informal discussion.

A referral will be made by a care manager at any time. Following this, an assessment will be carried out by one or two members of our team to ensure the centre is able to meet individual needs. At this stage, we are reviewing a client’s history and looking to see what goals a client and their family would like to achieve and if we have the skills to help.

We can also arrange a pre-admission visit so that the client and carers can see the facilities we offer. We share the outcome of our assessment and current costings with the funders and if everyone agrees that a client would benefit from our treatment, we will arrange for the client to be added to our waiting list.

The cost of care is dependent on an individual assessment.

For most people at the Dee View Court funding for their care is made by their local Health and Social Care partnership.

We encourage all of our residents to personalise their rooms. You are welcome to bring in items of furniture, furnishings and equipment as long as they can be accommodated within your room and meets health and safety requirements.

Yes. There is wheelchair access to our well-maintained garden, and we encourage residents and relatives to make use of the grounds.

All electrical items that come into the centre need to be PAT tested. Please speak to our Maintenance Supervisor who will be able to tell you more about the process for testing.

Yes. Internet access is available throughout the building for use by residents and relatives.

Yes. There is on-street parking around Dee View Court and a free car park at the rear of the building. Visitors with a disability may park at the front of the building which has designated disabled spaces.

Please contact the Dee View Court reception team to find out the latest visiting guidance.

You will be assigned a named Sue Ryder Nurse who will make themselves known to you at admission or as soon as possible following this. They will be responsible for your care plan and ensure that your interdisciplinary team meets regularly with you to discuss progress.

Care assistants deliver care alongside our Nurses and you/your representative will also be assigned a care assistant, who we refer to as your ‘keyworker’. You will also come into contact with:

• Sue Ryder Nurses and healthcare assistants
• physiotherapists
• other therapists (such as speech and language therapists)
• a GP who visits twice weekly
• Our activities team – to discuss continuing or taking up hobbies and activities, and provides a programme of activities that you are free to join in with.
• Our housekeeping team who will clean your room and do your laundry.
• Our catering team who are responsible for providing an interesting and varied menu, freshly prepared on the premises.
• The Dee View Court admin team who will deal with your mail, finance and other administrative tasks if required.
• volunteers.

We have an in-house catering team who prepare and cook three meals a day. The team prepare good, locally-sourced food, with menus devised around each person’s individual requirements, with dietary, cultural and religious requirements all catered for.

If you require a special diet, rest assured that your dietary requirements will be fully met, whilst attention is given to making every meal appealing and appetising.

If your diet is managed through a PEG (Percutaneous Endoscopic Gastrostomy) system, you can rest assured that our staff are all fully trained in its use and will ensure that you receive appropriate levels of nutrition, which will be monitored and discussed with you.

Every resident wears their own clothes and a full choice is available each day.

Your clothes will be collected, washed, ironed and returned on a daily basis. All clothing must be able to be washed at a high temperature, i.e. not delicate, hand-wash or items that are dry-clean only.