“We cannot praise the staff enough for the care shown, not only to Duncan, but to us, the relatives”

Duncan, 52, was diagnosed with Multiple Sclerosis in his twenties and lived with his parents, until moving into Sue Ryder Neurological Care Centre Dee View Court in January 2020. Just weeks later, the country went into lockdown. Here, Duncan’s sister, Catriona, details how Sue Ryder staff provided much-needed reassurance through troubling times.

Duncan and his sister Catriona
Duncan and his sister, Catriona

A difficult decision

When Duncan moved to Sue Ryder Dee View Court it was one of the most difficult decisions we have ever had to make, but seeing Duncan so happy and relaxed made it so much easier. We visited him almost daily to begin with and then, bang, COVID-19 was suddenly upon us and lockdown began. 

Initially, we were terrified for Duncan. The news headlines about the care home crisis were truly horrific. This obviously meant we were no longer able to visit Duncan. Would he be ok? Should we take him back home? Where would he be safest? These were all the questions going through our heads.

Our fears were lessened when we got to know of the proactive processes and procedures being implemented by the amazing Dee View Court team to ensure both staff and residents were kept as safe as possible.

Duncan, giving the thumbs up
Duncan, giving the thumbs up at Dee View Court

“All this was a lifeline for us”

More one-to-one sessions were introduced. We also got Duncan set up with an iPad and, with the help of staff, could Facetime him whenever we wanted. Zoom calls were introduced and photos of Duncan were emailed to us by the team. All this was a lifeline for us.

This has been a difficult time for everyone and we cannot praise the staff highly enough for the care and attention to detail shown, not only to Duncan and the other residents, but to us, the relatives on the outside who just felt so helpless.

To know our loved ones are treated like their own family members means the world to us. Team Dee View Court – you are truly amazing and we cannot thank you enough.

Find out further information on Sue Ryder Neurological Care Centre Dee View Court, the expert neurological care they provide and ways you can help to support them

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Duncan and Catriona together
Catriona

Catriona's brother Duncan, who has Multiple Sclerosis, moved into Sue Ryder Neurological Care Centre Dee View Court in January 2020. Catriona describes how Sue Ryder staff provided reassurance through the coronavirus lockdown and supported their family while caring for Duncan.