Goal 2: To grow our influence

As a provider of specialist care, we are uniquely placed to understand the issues and challenges for people who are approaching the end of their lives and those who are living with a neurological condition.

We work with and for the people we support, and other people affected, to ensure their voices are heard.

  • Continued our active involvement in formal and informal alliances to ensure the voices of the people we care for are heard. This has included working with the Health and Social Care Alliance in Scotland to influence the draft national action plan on neurological conditions. In England, our work with the Continuing Healthcare Alliance has continued, and we jointly published a report, Going the Distance 2, with the Neurological Alliance.
  • Implemented an influencing strategy which is currently being delivered, focusing on influencing policy in relation to end of life and neurological care, as well as better coordinating and managing influencing activity across Sue Ryder.
  • Hosted our first conference on human rights in end of life care. Held at the Royal Society in London, the event showcased our What Matters to Me training programme, which is educating healthcare professionals across the UK on how to use a human rights approach in their palliative care work. The conference was followed by the inaugural Sue Ryder Lecture, attended by Sue Ryder trustees and leaders in healthcare and policy.
  • Progressed our digital transformation work, including the completion of our year-long programme to roll our Electronic Point of Sale (EPoS) across our retail network. Also in 2017–18, we started our project to replace visitor signing-in books at our hospices with iPads, following a successful pilot.

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