Role title: Ward Host
Line manager: Ward Manager, Team Leader on duty
Location: Leckhampton Court Hospice
To provide vital support to the In-Patient Unit (IPU) staff in the hospice, serving meals and drinks to patients and collection of crockery/cutlery afterwards, along with some other support tasks.
You will be helping to deliver and serve food & drinks to our inpatients then making sure everything is cleared away tidily at the end of the meal.
In addition we may ask you to help with directing visitors to different locations within the In-patient Unit and chatting with patients as appropriate.
• To support the non-clinical workload of the professional IPU team
• Work as part of a team.
• Represent Sue Ryder Care in a positive way.
• Communicate and promote the work of the charity to friends, relatives and the community.
• Wear clothing appropriate to role including identity badge provided by Sue Ryder Care.
• Work within agreed boundaries.
• Attend role specific training as required.
• Follow all food hygiene, personal hygiene and Health and Safety regulations.
• An enhanced DBS check is required for this role.
• Maintain awareness and compliance with Sue Ryder Care policy, procedures, guidelines and values.
• Bring to the attention of your Line Manager or Volunteer Coordinator any concerns regarding the role.
• Within this role you will come into contact with very ill people who may be receiving end of life care. You must feel comfortable with these situations and be ready to handle them sensitively. Both Sue Ryder Care and you should feel comfortable in your ability to deal with such sensitive situations and any impact this may have on any of the parties involved. Support will be on offer from staff and fellow volunteers.
• Because of the nature of this role, there will be a trial period of three months before a volunteer position is confirmed.
• Report to the nurse in charge on arrival and departure.
• Provide general host/hostess support at meal times, serving meals and drinks as required
• Clear away dishes after meals.
• Ensure there is a supply of mugs and milk for visitors to make their own drinks.
Volunteers are required to inform the Voluntary Services Co-ordinator or their line manager of any changes to their personal circumstances which may preclude them from meeting these requirements or their assigned duties.
Commitment: We have a particular need for weekend volunteers for this role, to serve lunches between 12.00 midday and 1.30 pm latest on Saturday or Sunday, and to serve teas between 5.00 and 6.30 pm at the latest on a Saturday only. We work on a rota basis so just doing one slot per week is a great help. If you can’t do weekends but are still interested in the role, please do still apply as different slots do come up. Full training is provided.
• Excellent inter-personal skills.
• Ability to communicate effectively and cheerfully.
• Flexible and positive attitude to role.
• In this role you can expect to be dealing with people who are experiencing life-limiting illness, therefore an appropriate sensitivity towards the patient and their family/carers is a necessity, along with complete confidentiality.
• To be able to work effectively as part of a team.
Appropriate training will be provided to all volunteers where required. This will always include any Health & Safety requirements which are specific to the environment and the role being performed.
• Cheerful & energetic person
• Ability to work on own initiative where necessary
• Flexible and positive attitude
Areas of training required:
• How to use patient call bell
• How to turn off call bell
• What to do if fire alarm sounds
• What to do if you are uncomfortable about doing a task
• Areas that are out of bounds
• When not to interrupt staff (i.e. administering medication)
• How to feedback information to the nursing team.
• Maintaining patient dignity and respect
• Infection control and good hand hygiene
Reimbursement of reasonable local travel expenses for shifts over 4 hours
A reference to prospective employers.
A transferable DBS check certificate
This is a great opportunity to gain and develop your experience in the charity sector, make new friends, and help Sue Ryder provide compassionate support to people living through the challenges of life-limiting illness.
You will also be able to develop your experience within a healthcare environment and make a real difference to individuals living with life-limiting conditions.