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Volunteer Receptionist (Sundays)

Role title:  Volunteer Receptionist – Sundays
 
Line manager:  Head of Hospice Administration
 
Department: Support Services
 
Location: Wheatfields Hospice, Headingley, Leeds
 
Role Purpose
Develop your administrative experience while helping Sue Ryder – Wheatfields Hospice run a friendly and efficient reception for service-users and their visitors.
 
Role Overview
Sue Ryder – Wheatfields Hospice is looking for an organised and enthusiastic volunteer who can help us run a friendly and efficient reception.
 
As part of the Reception Team you’ll be involved in tasks that will vary according to need, and may include:
 
dealing with telephone calls and passing on timely messages to staff as appropriate
greeting visitors in a courteous and professional manner
sorting mail & accepting delivering of goods
maintaining awareness of the charity’s work to answer general queries.
 
 
 
Commitment: Sundays, morning or afternoon.
 
Skills
Ideally you will have:
excellent communication skills whether face to face, on the phone or via email
an organised and systematic approach
good customer service skills and the ability to maintain a positive attitude under pressure
a working knowledge of Microsoft Word and Excel.
 
 
Experience
Previous reception or customer service experience. Use of a switchboard would be an advantage but not essential as full training will be given.
 
Benefits
Sue Ryder is able to reimburse reasonable local travel expenses for shifts over 4 hours, and we can provide a reference to prospective employers.
 
This is a great opportunity to develop your administrative skills in a small, friendly team while helping Sue Ryder provide incredible care to people living with the challenges of life-limiting conditions.