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Patient Feedback Survey Support

Role title: Patient Feedback Survey Support
Line manager: Ward Manager 
Department: Healthcare 
Location: The Duchess of Kent Hospice, Reading, Berkshire 
Role Purpose
To help improve the service we provide by gaining feedback using electronic surveys
Role Overview
To ensure appropriate patients are contacted to complete surveys by checking with the ward office first
To complete accurate online surveys using an iPad with relevant patients 
To present the survey’s questions in a professional manner and without influencing the patient
To maintain accurate records of patients contacted
Commitment: One/ two shifts a week, for approximately 2-3 hours
Excellent communication skills, having a friendly and patient manner 
Diplomatic, discreet and sensitive
Able to maintain confidentiality appropriately
Not essential.  
This is a great opportunity to play a vital role in improving the services we offer at Sue Ryder Duchess of Kent Hospice and help us provide incredible care to people living with the challenges of life-limiting conditions.
We will be able to provide a reference to prospective employers.