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Level 1 Navigator

Role Title:                 Level 1 Volunteer Navigator


Line Manager:         Level 2 Navigator


Department:             Dementia Together


Location:                  Home based


Role Purpose


There are 850,000 people with dementia in the UK, with numbers set to rise to over 1 million by 2025. We are looking for a caring and engaging member of the community who is interested in supporting our vital work with the Dementia Together Service and who is able to bring some local knowledge and networking skills to provide a personalised local contact for people who are affected by dementia, to provide trusted basic information and signposting to support people to cope and live well in their local communities.


Role Overview

  • Undertake basic training as required for the role (see overleaf).
  • Explain the Dementia Together service to local people worried about or affected by dementia, seeking their consent to refer to the Helpline to enable them to be registered with the service.
  • Maintain contact with the Helpline and Level 2 Navigator and complete and submit relevant paperwork.
  • Liaise, work with, seek advice and support from Level 2 Navigator when appropriate.

You may also undertake some (or all) of the following :

  • Help people with straightforward questions or information needs about dementia and/or link people with local information stations and the Dementia Together website.
  • Introduce people to appropriate local peer support/activity groups as appropriate – seeking support from Helpline/Level 2 Navigator if needed.
  • Make contact with local people who have been referred direct to the Helpline.
  • Network with, and/or participate in, local dementia friendly groups and activities.
  • Keep local information stations up to date.
  • Some Level 1 Volunteer Navigators, if willing, may facilitate local groups or provide local Dementia Awareness/Friends sessions.



Although there is no specific requirement for a minimum number of hours, we will discuss with individual the time they are able to offer.



  • Ability to demonstrate compassion, empathy and warmth towards the person with dementia and their family carer.
  • Good understanding of dementia or prepared to build on knowledge at dementia awareness level.
  • Good knowledge of local support available and how to access.



We value people from all walks of life who care about community and who would like to be involved in a vital service supporting those affected by dementia and their carers.


Training Requirements


  • Safeguarding, Mental Capacity Act, Confidentiality.

Optional depending on experience

  • Listening Skills, Dementia Awareness.


  • Objectives and scope of Dementia Together service.
  • Values and ways of working together.
  • Referral process.
  • Recording and sharing information.
  • Support for volunteers


Other Requirements

  • Disclosure & Barring Service check plus 2 references.
  • Provide contact details – when and where available and how people can make contact.


We’ll offer volunteers in this role, regular reviews and emotional support from our small, friendly team and reimbursement of reasonable local travel expenses.

This is a great opportunity to gain experience in a healthcare environment, make new friends, and help Sue Ryder provide incredible care to people living through the challenges of life-limiting illness.