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Lead Volunteer

Sue Ryder provides incredible hospice and neurological care for more conditions than any other UK charity.


This role, which can be a shared role, provides practical support to the Shop Manager in their absence. You’ll be the 'go to person' when they need help to cover the shop, to open up or close at the end of the day. Someone they can trust and rely upon to support the team in their absence, and to make sure that the shop stays open, organised and money keeps going in the till.


You will be:

  • trained to Assistant Manager Level, a key holder who is happy and ready to accept the responsibility in the managers’ absence
  • open and close the shop when necessary to support the manager when they need it
  • support a team of volunteers to sort donations, keep the shop stocked up and to serve customers
  • provide excellent customer service and making sure that everyone in the team is doing the same
  • help train new volunteers, helping us to collect as much Gift Aid as possible and cashing up


Ideally we’d love you to commit to a regular 4 hour shift as a minimum. This role is quite flexible, but it does bring responsibility, so we need you to be reliable.


You don’t need experience - this is your chance to get it! But, if you’ve done anything like this before let us know. You’ll need to be reliable, trustworthy and consciences.

We have various options for you to work towards NVQ’s in customer service and retail with us.


Confidentiality is a must – Your manager will have a conversation with you about the need for confidentiality.