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Leckhampton Court Hospice

Role Purpose
To work alongside the Clinical Support Systems Analyst to provide administrative support and training sessions to the clinicians and health care teams who use the SystmOne clinical
system at Leckhampton Court.
 
Role Overview
The Support Volunteer will provide administrative support to SystmOne, which will involve some or all of the following on any given day:
 
Processing and filing Smartcard applications from staff
Requesting IT accounts from the Sue Ryder IT Helpdesk for system users
Providing one-to-one training for SystmOne users within the Hospice, working alongside the Clinical Support Systems Analyst. These last approximately one hour.
Carrying out ID checks as needed
Copying and scanning documents
 
Sometimes all hospice staff will need to be updated about changes to SystmOne and these sessions will be delivered in groups using Powerpoint with discussion and a Question & Answer session.  These training groups will be led initially by the Clinical Support Systems Analyst but it is hoped that the Support Volunteer will gain the necessary confidence to deliver these in time and with the support of the Clinical Support Systems Analyst.
 
Full training in all aspects of the role will be given, together with full training on SystmOne, to gain a good understanding of how the system is used within Leckhampton Court Hospice.
 
You will need to be competent using a computer for emails, Word and the internet.  If you are used to Powerpoint this would also be helpful, although training can be provided in this.
 
Volunteers are required to inform the Voluntary Services Co-ordinator or their line manager of any changes to their personal circumstances which may preclude them from meeting these requirements or their assigned duties.
 
Commitment: The role is flexible - one day per week of 4 - 5 hours depending on work load.  This may increase dependent on future projects.  Times and days are flexible according to the needs of the hospice and the Clinical Support Systems Analyst.
 
Skills
Essential
Confident in the use of a computer using Microsoft Office, email and associated equipment such as memory sticks and printers/scanners.
Willing to learn new skills and enhance existing ones to match the needs of the organisation.
Confident in explaining systems to users and being able to vary that explanation to improve understanding where necessary.
A calm and approachable manner.
Flexible, cheerful and energetic person
Ability to work on own initiative where necessary
A strong understanding of patient confidentiality
Awareness of and compliance with SRC policy, procedures, guidelines and values.
 
Desirable
Prior knowledge or experience of SystmOne would be beneficial although not essential.
Knowledge of confidentiality requirements and Information Governance.
Knowledge of Smartcards for computer use and associated management/administration.
 
Experience
Experience of delivering training/teaching/supporting learning
Experience of general administrative tasks such as creating documents, saving, filing hard copies, scanning and emailing.
 
Appropriate training will be provided to all volunteers where required. This will always include any Health & Safety requirements which are specific to the environment and the role being performed.
 
Benefits
Reimbursement of reasonable local travel expenses for shifts over 4 hours
A reference for prospective employers
A transferable DBS check certificate
 
This is a great opportunity to gain and develop your experience in the charity sector, make new friends and help Sue Ryder provide compassionate support to people living through the challenges of life-limiting illness.
 
By joining the Support Services team at Leckhampton Court, you will gain knowledge and an awareness of the hospice care provided by Sue Ryder and the teams that are involved in providing that care.
 
You will learn the full benefits of the SystmOne Palliative Care Module and a wider understanding of the connection between health care providers and the hospice.
 
You will have the opportunity to work with the Clinical Systems Support Analyst and to gain an understanding of how a clinical system is used to maintain patient records and how those records are of benefit to the wider healthcare community.
 
You will be fully supported in a warm, caring environment and be a valued member of the Support Services Team and be managed by the Clinical Systems Support Analyst.
 
A comprehensive Sue Ryder induction will be provided and a Clinical Systems induction.  You will be offered regular one-to-one meetings with the CSSA to support you and keep you informed about the SystmOne projects in the hospice.