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Day Hospice Support

Role title: Day Hospice Support
Line manager: Volunteer Service Co-ordinator Kellie Raeburn-Ward
Department: Day Hospice
Location: Wokingham Day Hospice, 41 Barkham Road, Wokingham, Berks
Role Purpose
The day hospice volunteers play a crucial role in creating a friendly atmosphere and assisting staff with the smooth running of the day hospice.
Role Overview
Prepare tea and biscuits and ensure that there is a welcoming atmosphere.
Assist patients with hanging up their coats, settling them in and serving tea and biscuits.
Listen and talk to patients and their visitors where appropriate
Taking part in group work with patients, quizzes, arts and crafts, supporting and encouraging patients to participate.
Setting tables with cutlery, water jugs, glasses and flowers and assisting staff with serving lunch.
Serve tea and cake to patients.
Hand over to following volunteer where appropriate.
Assist with tidying up the Day Centre, craft cupboard ensuring the kitchen is clean and tidy.
Commitment: Many volunteers prefer to have a regular, weekly session  - others work on an ad hoc basis or alternate weeks – volunteers tend to do either a morning or afternoon session.
 Good listening and communication skills are essential
• A caring, sympathetic, sensitive manner and a non- judgemental approach
• Commitment to understanding the needs of people living with life limiting illness
• Ability to manage emotionally challenging situations
• Have a positive outlook and enthusiasm for meeting new people
• Able to work autonomously
• Flexible and easy going approach to varied tasks
• A passion for the work of Sue Ryder and the hospice
• Understanding of confidentiality 
• Adhere to Sue Ryder policies and protocols.
Experience of caring in either paid or unpaid capacity would be an advantage but it is not essential, our volunteers come from a wide variety of backgrounds. 
Ongoing support/supervision and training will be provided.
• Opportunity to develop new skills and interest.
• This role offers a chance to meet new people and contribute to an important service
• We’ll be able to provide a reference to prospective employers