Role title: Bereavement Support
Line manager: Head of Family Support
Location: Leckhampton Court Hospice
This role requires the volunteer to be a part of the Family Support/Bereavement Team. The main task will be to support bereaved relatives by making direct telephone contact and/or offering 1-to-1 support either at the hospice or in the clients home.
This is a particularly challenging yet rewarding role and one which does require, before appointment, an assessment of a candidate’s suitability to carry out this type of work and an undertaking to receive appropriate initial and ongoing training. Regular 1-to-1 Supervision with the Head of Family Support and attendance at a monthly team meeting are required. .
Each volunteer would have their own caseload and would be expected to keep records of clients contact in a professional manner.
A good telephone manner is essential as contact with recently bereaved families may be, at times, distressing.
Volunteers are required to inform the Voluntary Services Co-ordinator or their line manager of any changes to their personal circumstances which may preclude them from meeting these requirements or their assigned duties.
Commitment: 20 hrs per month (flexible) per volunteer
• Volunteers for this role would need to have a minimum of a foundation level Counselling Skills qualification
• Excellent listening skills and to be aware of the limits of this role as a Bereavement Support volunteer, not as a fully qualified Counsellor
• Life experience and the ability to appreciate and value diverse beliefs, lifestyles and family patterns
• Not to have experienced a significant bereavement within the previous year and willingness to negotiate ‘taking a break’ from the role if the volunteer experiences a bereavement while in the role
• Ability to be self-monitoring i.e. record keeping, appointment making etc.
• To recognize the need to maintain appropriate confidentiality
Appropriate training will be provided to all volunteers where required. This will always include any Health & Safety requirements which are specific to the environment and the role being performed.
Reimbursement of reasonable local travel expenses for shifts over 4 hours
A reference to prospective employers.
A transferable DBS check certificate
This is a great opportunity to gain and develop your experience in the charity sector, make new friends, and help Sue Ryder provide compassionate support to people living through the challenges of life-limiting illness.
You will also be able to develop your experience within a healthcare environment and make a real difference to individuals living with life-limiting conditions.