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Bereavement Support

Role title: Bereavement Support
Line manager: Head of Family Support
Department: Healthcare
Location: Leckhampton Court Hospice
Role Purpose
This role requires the volunteer to be a part of the Family Support/Bereavement Team. The main task will be to support bereaved relatives by making direct telephone contact and/or offering 1-to-1 support either at the hospice or in the clients home.
Role Overview
This is a particularly challenging yet rewarding role and one which does require, before appointment, an assessment of a candidate’s suitability to carry out this type of work and an undertaking to receive appropriate initial and ongoing training.  Regular 1-to-1 Supervision with the Head of Family Support and attendance at a monthly team meeting are required. .
Each volunteer would have their own caseload and would be expected to keep records of clients contact in a professional manner.
A good telephone manner is essential as contact with recently bereaved families may be, at times, distressing.
Volunteers are required to inform the Voluntary Services Co-ordinator or their line manager of any changes to their personal circumstances which may preclude them from meeting these requirements or their assigned duties.
Commitment: 20 hrs per month (flexible) per volunteer
Volunteers for this role would need to have a minimum of a foundation level Counselling Skills qualification
Excellent listening skills and to be aware of the limits of this role as a Bereavement Support volunteer, not as a fully qualified Counsellor
Life experience and the ability to appreciate and value diverse beliefs, lifestyles and family patterns
Not to have experienced a significant  bereavement within the previous year and willingness to negotiate ‘taking a break’ from the role if the volunteer experiences a bereavement while in the role
Ability to be self-monitoring i.e. record keeping, appointment making etc.
To recognize the need to maintain appropriate confidentiality
Appropriate training will be provided to all volunteers where required. This will always include any Health & Safety requirements which are specific to the environment and the role being performed.
Reimbursement of reasonable local travel expenses for shifts over 4 hours
A reference to prospective employers.
A transferable DBS check certificate
This is a great opportunity to gain and develop your experience in the charity sector, make new friends, and help Sue Ryder provide compassionate support to people living through the challenges of life-limiting illness.
You will also be able to develop your experience within a healthcare environment and make a real difference to individuals living with life-limiting conditions.