We’re delighted to be officially supporting Dr Kate Granger’s #hellomynameis campaign, which encourages all healthcare workers to introduce themselves by name to their patients.
Dr Granger is terminally ill and started this campaign after becoming frustrated by the number of hospital staff who failed to introduce themselves to her when she was an inpatient. Find out more about the campaign from the website - hellomynameis.org
Lasting positive change
Dr Kate Granger, said: “As a doctor it felt very wrong that this basic step in communication and compassion was missing. I firmly believe a friendly introduction is about far more than just common courtesy but rather human connections, therapeutic relationships and building trust with patients. So, supported by my husband, I vowed to try to bring about a lasting positive change.”
At Sue Ryder we’ve always believed that the introduction is an essential point of communication, as it is the opportunity to demonstrate that we see the person and not the condition. It sets the expectations of care, gives an indication of the level of trust our patients and residents will be able to build with their healthcare worker and ultimately indicates how good the relationship will be.
The difference between good and bad care
We know first-hand that proper communication can actually mean the difference between a good and a bad experience of care and introducing yourself by name to patients, their families and carers is second nature to our healthcare professionals. It;s all part of the timely, clear and effective communication we firmly believe to be the cornerstone of compassionate and person-centred care.
We’re officially endorsing Dr Kate Granger’s #hellomynameis campaign to remind professionals across all healthcare settings that there can be no substitute for good communication and to reinforce this message across Sue Ryder.
#hellomynameis on tour
Dr Kate Granger is about to finish a tour to promote her #hellomynameis compassionate care campaign, accompanied by her husband. By the end of the tour she’ll have visited 16 healthcare organisations to meet NHS staff in just nine hectic days. They’ll have visited hospices and community trusts, as well as acute hospitals. Together with her husband, Kate will have criss-cross Britain, visiting England, Scotland and Wales while clocking up 1,600 miles. The tour actually finishes today at our St John’s Hospice in Bedford.
We’ll be tweeting about Dr Granger’s visit to St John’s Hospice this afternoon, and you can follow @Sue_Ryder on Twitter
to hear about what she has to say.