What Matters to Me: what practitioners think

Feedback to date on the What Matters to Me programme has been excellent. We have received overwhelmingly positive comments about the content, delivery and format of the course.

I wish I had this training years ago. It has made me more aware of the links between legislation and has given me more confidence to challenge poor practice that doesn't take human rights into account.

It would be helpful if this would become a mandatory training for all staff in the care sector. This would increase understanding of human rights.

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Improving knowledge and confidence

A high proportion of people to date have rated their knowledge of human rights and confidence to use it in the workplace far higher following the training:


  • 92% of people rated their knowledge and understanding of human rights higher post course.
  • 98% of people rated their knowledge about the relationship between human rights and national end of life care strategy and policy higher post course.
  • 100% of people rated their knowledge of the UK Human Rights Act higher post course.


  • 93% of people rated their confidence in explaining human rights to service users higher post course.
  • 98% of people rated their confidence in using human rights as a way to enable shared decision-making at end of life care higher post course.

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Attendees were asked whether the training had enabled them to meet the following outcomes.
  1. Balance risk in decision-making – 79% said yes.
  2. Deliver better-person centred care – 74% said yes.
  3. Improve the way that service users, their families and carers are involved in decision-making – 76% said yes.
  4. Resolve conflicts between the needs of different service users – 64% said yes.

A really great course. Typically I found it a case of 'You don't know what you don't know' until I attended the training. I found this one-day course extremely valuable, interesting and very relevant to my day-to-day practice.

I thought it was an excellent study day and really opened my eyes to a subject I had no knowledge of. Personally, I think it is essential for practitioners to understand how human rights is a key factor in helping patients and families make difficult decisions at end of life, and this session really helped me to understand this. It also allowed me to reflect on situations I had come across in the past; if we'd had the knowledge of human rights, would we have made the same decisions?

Download full 6-month evaluation report