Delivering Compassionate Care

Delivering Compassionate Care: University of West London Accredited Sue Ryder Foundation Module - Level 4

Overview and content

The focus of this module is to equip Support Workers/Healthcare Assistants (HCA) with the practical skills and knowledge to participate in supervisory and management situations in a healthcare setting. The module is designed to explore the impact of the management element of the HCA/Support Worker role on practice.

During the programme of study, you will gain a greater understanding of the theoretical underpinning involved in the development of a range of management skills. To complete learning, you will reflect on your own management practice and seek ways of improving it. The module is designed to equip you with the knowledge and skills to translate the 6 Cs into practice, empowering you to lead in the delivery of compassionate, competent and evidence-based care.

The module will consist of six face-to-face study days, each based on one of the 6 Cs.

Themes (6Cs)

  1. Commitment: team-working and self-awareness
  2. Care: collaborative working; good and poor practice
  3. Compassion: dignity and respect; ethical decision making
  4. Competence: delivering evidence-based practice
  5. Communication: communicating with impact
  6. Courage: management, leadership and innovation

Teaching methods

The module team acknowledges that as experienced healthcare workers you will bring with you a rich variety of knowledge and skills. With this in mind, the teaching and learning activities are devised to maximise your individual experiences. Sessions will include a variety of different teaching and learning approaches, which in turn encourage varying degrees of interaction between the tutor and yourself.


The assessment for this module requires you to demonstrate achievement of the module learning outcomes by reflecting on your own practice. This will include three commentaries:

  • management and leadership
  • managing change and
  • collaborative working.

Your assessment will be submitted 12 weeks after the start of the module.

Student support

You will be provided with a Module Study Guide and a resource pack containing recommended reading, and be offered a study skills session and workbook prior to completing the assessments. Tutorials can be arranged throughout the module and the Module Leader and tutors will be available to offer support and advice.

Entry requirements

You must have successfully completed an NVQ Level 2 or 3 (or equivalent) and submitted an extended CV that demonstrates the ability to study at this academic level. You must also work in an environment that will support you in completing the module.

Course details

Mode: Part time, including six study days and one study skills day
Location: Nettlebed Hospice, Henley-on-Thames
Academic credits: 20 general credits at level 4 accredited at the University of West London
Cost: TBC (this will include all study days and associated costs)

How to apply

For upcoming dates, more information or to enrol, please contact Dr Caroline Belchamber on 07870 158 815 or via email.