Cookie Policy

What are cookies?

Cookies, not the edible kind, are small files that get placed on your computer or mobile device. Cookies are anonymous.

Why do we use cookies?


This site uses cookies to enhance your web experience. Cookies can tell us what our visitors like, or don’t, about our pages so that we can make them better

Do I have to accept them?


As the user you have the control to determine what cookies your browser accepts. This page describes and lists the cookies we use and then gives you advice on how to control and delete them should you wish.

What types of cookies does Sue Ryder use?

  1. Strictly Necessary Cookies. These cookies are essential, they enable you to move around our website and use its features.
  2. Performance Cookies. We use these cookies to collect information about how you use our website. For example, which pages you visit and how long you stay on them. These cookies don't collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users and measure how effective our marketing is. For example, if everyone leaves a webpage straight away it probably isn’t a page people are finding helpful – we want to know so we can make it better.
  3. Functionality cookies. 'Functionality' cookies are used to provide you with more personalised content and services and enhance your overall visit. We use functionality cookies to remember settings you've applied whilst on our website.
  4. Targeting Cookies. We use cookies that allow us to remarket things from our website which we think you might be interested in.

Session cookies – These are only in use whilst you are on the website.
Persistent cookies – These remember presences you set and so will stay on your computer or mobile device until they expire or you delete them.

A list of all the cookies we use

First and third party cookies


First-party cookies are cookies that belong to Sue Ryder, third-party cookies are cookies that another party places on your device through our website. We are currently using Hotjar, which places cookies that help us improve user browsing experience by providing us with heat maps that show where, on average, our users scroll to on certain pages. We also take samples of screen recordings from user sessions. All of this data collected is anonymous.

How can I control and delete cookies?


As there are lots of different devices (i.e desktop PC, mobile phone, tablet) and browsers (i.e Internet Explorer, Google Chrome, Firefox, Safari) there is no universal answer. Each device and browser has different settings to manage this.

If you would like to manage your cookies, AboutCookies.org have a useful section on their website giving instructions about how to do this in different browsers.