"Everyone at Wheatfields made Mum's last days full of care, compassion and smiles"
Lesley writes about the care her mum Mavis received at Sue Ryder Wheatfields Hospice.
"The hospice staff were astonishing; I was hugely impressed by their professionalism. When they said they would be available, they were. When we asked to see the facilities, it was set up to suit us. The overall impression we were left with was that mum was seen as an individual and would be treated as such, and that, as a family, our needs would also be considered individually.
"Through our phone calls and visits to mum at the hospice, we quickly understood that Wheatfields Hospice was a place where the absolute imperative was always the patients. For our family, they always had the time to answer questions, make sure we understood what was happening and, more importantly, explain why any medication or action was being taken.
"The thing that surprised us most was the laughter and joy. Everyone at Wheatfields has a smile on their face and, actually, that is precisely what is needed."
The care was all about Mum
"Coming from a business background, I know it can be very difficult to get an organisation to revolve around a single objective - but not so at Wheatfields. It was clear that the single focus for the staff was the patient and everything was done to make their final days as comfortable and, ironically, as happy as possible. The whole experience was all about the patient and offering a personalised approach. For me, this was seen in the small things, like the chef Norman who used to come in every day to ask Mum: "What do you want to eat today?" He never said: "This is what is on the menu."
"The volunteers were always smiling and always happy to help with anything. The quality of care from the nursing staff was outstanding and we were always clear about who was looking after mum."
Removing the fear of dying - for all of us
"Sue Ryder Wheatfields Hospice gave us and Mum what she wanted for the end of her life, which was for it to be pain free, peaceful and to have us with her. Wheatfields Hospice made this possible.
"We were allowed to be with her for as long as we wanted, day or night. They helped to remove the fear of dying for all of us and actually allowed us to laugh, drink champagne (true!) and smile much more than we thought possible.
"Thank you, Wheatfields. You made Mum's last days full of care, compassion and smiles."
Contact us about receiving hospice care